Sr. Director - Learning Tech, Design, and Brand

Capital One
McLean, Virginia
Jun 30, 2022
Jul 29, 2022
Full Time
Center 2 (19050), United States of America, McLean, Virginia

Sr. Director - Learning Tech, Design, and Brand

What We Care About:

At Capital One, we care about growing our Associates, and in Learning & Development (L&D), we create learning experiences that enable that growth. We believe that every Associate is the hero of their own learning journey, and it's our organization's mission to offer guidance and support to help them reach new heights, both personally and professionally. From specialized learning programs to educational content, to community-building events, we don't just train; we transform.

What We Do:

The Learning Tech, Design, and Brand team combines creativity with innovation to power associates to learn and lead. The team does this by finding and building technology solutions that enable seamless and unified learning experiences, by designing solutions that inspire associates to grow, and by growing the L&D brand internal and external to Capital One. The work is done in collaboration with stakeholders from across Learning & Development, HR, People Tech, Risk, and the Lines of Business.

Who We're Looking For:

We're looking for an analytically minded professional who not only cares about their team but seeks for creative ways to innovate on behalf of the learner and elevate the L&D brand!

In the Senior Director of Learning Tech, Design, and Brand role you will act as a leader for your team of product managers, system administrators, operations experts, creative designers, and brand and communication specialists. You will seek to help your leaders influence their team members to reach their individual and team goals. You will deliver on L&D priorities, including those related to the optimal utilization of learning technologies like the learning management system, the learning experience platform, and custom applications built to support learning needs. You will partner with others on the senior L&D leadership team to provide high-quality, creative solutions to the business efficiently and effectively. You will influence brand, marketing, and communications strategy and drive the execution of the roadmap.

In addition, in this role you will collaborate closely with your peers on the L&D leadership team to set vision and strategy for the organization and prioritize the work around achieving that vision and strategy.

Roles and responsibilities:
  • Develop team vision and strategy for learning tech, design, and brand
  • Inspire people leaders on the team to align to the vision and deliver on their priorities
  • Drive the product vision for Learning & Development
  • Influence partners in People Technology, Risk, L&D, and HR
  • Manage budget and vendor strategy
  • Align with L&D leaders across the organization on creative design priorities
  • Coach leaders and associates to improve competencies and results
  • Join strategic efforts with peers and executives across the organization
  • Lead the performance and talent management efforts for your teams
  • Establish relationships with key partners to further the vision and strategy
  • Stay current on industry trends in learning, technology, and design
  • Set clear expectations, provide clear and direct feedback, and provide opportunities for growth
  • Accelerate the establishment of a learning data ecosystem that supports dashboards, recommendation engines, nudges, insights, and integrated learning experiences

Basic Qualifications:
  • Bachelor's Degree or Military experience
  • At least 3 years of experience in instructional design or learning experience design
  • At least 5 years of experience in product management and user centered design
  • At least 5 years of experience leading and implementing learning strategies
  • At least 5 years of experience in people leadership

Preferred Qualifications:
  • Master's Degree in Business Administration, Education, Human Resources, Instructional Design, Learning and Development, or Organizational Design or Effectiveness
  • At least 7 years of experience in managing a corporate learning function
  • At least 5 years of experience in managing educational software products from design to implementation
  • At least 7 years of experience working within or closely with Human Resources or Learning and Development functions in a technology or product-centric organization that is fast-paced or agile
  • At least 5 years of experience managing UI or UX designers, graphic designers, and video designers
  • Experience leading strategic data initiatives in Learning, HR, or related areas
  • Experience leading and partnering on enterprise technology implementations and solutions
  • Knowledge of emerging and innovative technologies
  • Vendor management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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