Communications Principal Associate, Public Affairs & Media Relations

Capital One
McLean, Virginia
Jun 29, 2022
Jul 28, 2022
Full Time
Center 1 (19052), United States of America, McLean, Virginia

Communications Principal Associate, Public Affairs & Media Relations

At Capital One, we're building a leading information-based technology company. Still founder-led, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

About the Role:

Capital One is looking for an experienced and results-driven public relations professional to join a growing team of experts on our Public Affairs and Media Relations team. The Public Affairs Principal Associate will serve as part of the broader Corporate Reputation & Insight team, which manages external enterprise communications and works in close partnership with the company's External Affairs group on policy advocacy, issues and crisis management, and strengthening the company's reputation.

This position reports to the co-lead of Public Affairs & Media Relations for Capital One. The hired associate will build and strengthen Capital One's legacy Public Affairs function while managing a multifaceted portfolio that balances proactive campaign design and execution with rapid response and issues management.

  • Public Affairs: Work with extended teams and subject matter experts to support public and influence communications campaigns related to policy, legal, and rapidly evolving regulatory matters. As part of broader product and policy teams, the scope of this role may include topics such as antitrust, privacy, security, and Environmental Social & Governance (ESG) topics.
  • Issues and Crisis Management: Design and support issues and crisis management planning and support delivery that mitigates risk and protects / bolsters Capital One's reputation.
  • Media Relations : Actively engage members of the media to help inform media coverage of Capital One and our priority issues. Conduct media training and prepare spokespeople for interviews.
  • Subject Matter Expertise: Develop and maintain fluency in relevant external trends and policy issues impacting the business and its peers, which may include Privacy and relevant Environmental, Social, and Governance topics. Integrate relevant data and analytics into programmatic recommendations that inform business approach and policy leaders.

Basic Qualifications:
  • Bachelor's Degree OR military experience.
  • At least three years of experience implementing communications programs.
  • At least three years of experience building relationships with media members.

Preferred Qualifications
  • At least five years of experience in public relations, public affairs, or communications within any combination of large corporations, government entities, trade organizations, or a communications agency.
  • At least one year of communications experience within organizations operating in regulated industries.
  • At least one year of experience developing data-driven multi-channel communications plans leveraging Paid, Earned, Social & Owned (PESO) models, with measurable short and long-term goals.
  • Demonstrable media relations experience and established reporter relationships within business, local market, and financial or technology trade media.
  • Skilled writer and spoken communicator, a strategic thinker, and in possession of superior judgment and organizational skills
  • Familiarity with decisionmaker audiences that shape and inform financial services debate, which may include relevant elected officials, regulatory agencies, community activists, think tanks or influencers, and an understanding of best practices for informing stakeholder perspectives.
  • Background in the financial services and/or tech industries.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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