Data Collection Manager

Rockville , MD
Jun 29, 2022
Aug 09, 2022
Full Time
Westat is an employee-owned corporation providing research services to agencies of the U.S. Government, as well as businesses, foundations, and state and local governments. Westat's research, technical, and administrative staff of more than 2,000 is located at our headquarters in Rockville, Maryland, near Washington, DC.

Westat is committed to building a diverse workforce and a culture of inclusivity, belonging and equity for all. We believe that our greatest strength draws on the different backgrounds, cultures, perspectives and experiences of our employees.

Job Summary:
Westat is seeking data collection managers to support day-to-day data collection activities involving a public website, help desk support, technical documentation, and other data collection related tasks. The position requires assisting the overall coordination with other teams, and participating in regular meetings with the technical team. 

Flexibility with partial and remote work arrangements. 

Job Responsibilities:
•    Oversight of data collection activities and coordination with staff.
•    Assisting the help desk staff respond to questions
•    Monitoring data collection, extracting data collection reports, and professionally conveying and communicating technical issues to both respondents and the client.

Basic qualification:
•    A Bachelor's degree.
•    At least 2 years of customer service and/or technical assistance related experience.

Minimum qualifications:
•    Proficient in Microsoft Office Applications.  
•    Ability to navigate web- based software systems.
•    Ability to review and resolve complex technical and data file issues. 
•    Organizational skills, high degree of accuracy in work and attention to detail.
•    Technical understanding of data file uploads and layouts.
•    Prior experience supporting help desk activities.
•    Ability to manage multiple staff and tasks throughout the day. 
•    Strong written and verbal communication skills.
•    Ability to work in a team environment, often at a fast pace.  
•    Ability to develop written protocols and processes. 
•    Be available to work 40 hours per week, flexible hours are an option. 

Preferred qualifications:
•    Prior experience supporting data collections and help desk operations.

Westat offers a well-rounded and comprehensive benefits program focused on wellness and work/life balance. Eligible employees may participate in:
  • Employee Stock Ownership Plan
  • 401(k) Retirement Plan
  • Paid Parental Leave
  • Vacation Leave
  • Sick Leave
  • Holiday Leave
  • Professional Development
  • Health Advocate
  • Employee Assistance Program
  • Travel Accident Insurance
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short Term Disability Insurance
  • Long Term Disability Insurance
  • Life and AD&D Insurance
  • Critical Illness Insurance
  • Supplemental Life Insurance
  • Flexible Spending Account
  • Health Savings Account

Protecting the health and safety of our employees and survey participants is a top priority for Westat. As a federal government contractor, Westat will require Westat staff, regardless of work location, to provide proof that they are fully vaccinated against COVID-19 upon hire and to follow all safety protocols, subject to approved accommodations under applicable law.

Westat is an Equal Opportunity Employer and does not discriminate on the basis of race, creed, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity or expression, or any other protected status under applicable law.

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