Technical Helper
- Employer
- Transformco
- Location
- Linthicum Heights, MD
- Closing date
- Jul 5, 2022
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- Industry
- Maintenance and Repair
- Function
- Accountant, IT
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
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Job DescriptionThe Technical Helper is responsible for providing assistance to Service Technicians on repair calls and shuttling necessary parts and supplies for service repair completion.Responsibilities/Skills/Experience RequirementsJOB DUTIES/RESPONSIBILITIES:*Rides with or meets Technician at designated location to assist on service call*Follows directions provided by Service Technician to assist in completing product repair, including, but not limited to assistance inlifting, handling of tools, etc.*Shuttles parts and supplies to Technician when applicable*Performs other duties as assignedREQUIRED SKILLS:*Ability to aid physically the Service Technician in the handling of appliances or equipment to be repaired*Ability to work variable and flexible hours, including overtime as needed*Ability to handle stressful situations, and to work in a fast paced environment*Ability to apply appropriate safety procedures and equipment to protect Company and customer assets*Ability to communicate effectively with the Service Technician and customer*Ability to read and utilize reports as needed*Ability to read, write, and speak English*Ability to follow Quality Management System (QMS) process guidelines*Ability to maintain regular and consistent attendance*Ability to work well with others in a team environment to deliver high performance results*Outstanding customer service skills*Open to change, with the ability to implement change quickly and effectively*Ability to convey a positive image of the Company in all actions and behaviors*Excellent communication skills*Good listening skillsPREFERRED SKILLS:*Mechanical aptitudeJOB REQUIREMENTS:*18 years of age or older
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