Help Desk Technician (Level II)

Location
Reston, VA
Posted
Jun 20, 2022
Closes
Jul 01, 2022
Ref
231901202206
Function
IT
Industry
Specialty Trades
Hours
Full Time
Job Summary/Company:

A Sparks Group Partner is seeking a Help Desk Technician (Level II) who has an in-depth understanding of diverse systems, both on-premise and Cloud environments, and can apply that understanding to provide support to their customer's systems, networks, and applications. This position is 100% remote. If you are interested in learning more about Sparks Group and the opportunity, please submit your resume today.

Responsibilities:

  • Provide customer support in a fast-paced remote Managed Services Practice
  • Troubleshoot and resolve issues with end-user hardware, software, and cloud services remotely via phone or email
  • Provide day to day operation support for:
    • Desktop and Server Operating Systems (Windows, Mac, Linux)
    • Microsoft Office 365, Azure, Teams, OneDrive, SharePoint
    • Networking Devices (Firewalls, Switches, Access Points)
    • Line of Business Applications
    • On-premise and Cloud Backup and Disaster Recovery
    • Hardware peripherals (printers, monitors, docking stations, webcams, etc.)
    • Mobile devices/Mobile Device Management

Qualifications/Background Profile:

  • Bachelor's degree in Computer Science or related field preferred
  • 6+ years of diverse IT experience
  • 2+ years working for a Managed Service Provider (MSP)
  • Experience using a help desk ticketing system for incident tracking and time entry
  • Work Status: U.S. Citizen

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Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

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