Architect, Commercial

McLean, Virginia
Jun 27, 2022
Jul 01, 2022
Full Time
Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.

As an Appian Architect, you will be a key technical leader within Appian's Customer Success team as well as a trusted technical advisor to Appian's clients. Architects are responsible for helping design and scale Appian's technical solutions and enabling Appian's expert delivery teams. In this role, you will not only become an expert at designing process applications on our platform, but also become business process experts in the various industries and technologies of our varied customer base. This involves integrating with and incorporating new technology trends from a variety of disciplines, as well as working with clients on all aspects of their program to drive technical success and efficiency, including security, scalability, Cloud technologies, version control, configuration management and other DevOps practices.

The ideal candidate will combine a passion of learning new technology with excellent technical, product and business skills to make our customers and partners successful. All of these activities are performed in partnership with Appian Product Management and Engineering, Appian Partners, and other members of the Customer Success team, including Customer Success Managers (CSMs).

To be successful in this role, you need:
  • To be passionate about technology, excited by tough challenges, and be a natural problem solver.
  • Experience with configuration, deployment, and testing of enterprise software applications, ideally with Agile delivery methodologies.
  • The ability to design and review complex, secure and scalable solutions with enterprise software and remove technical impediments.
  • Composure in client-facing situations and have had previous success presenting complex technical concepts & designs to a variety of audiences.
  • Experience working alongside enabling delivery teams to meet their engagement goals by sharing your knowledge, expertise, advice, and mentorship.
  • To ideally have experience with software consulting (such as in an ERP, CRM, BPM/Workflow, Data Integration Architecture or EAI) and/or applied knowledge of enterprise architecture, including data management
  • To ideally have Commercial or Industry-experience in one or more of the following areas: Financial Services, Pharmaceuticals, Insurance, Manufacturing

Some of the tools and resources we will equip you with include:
  • Training: During your first few weeks of joining Appian, not only will you go through comprehensive onboarding and Appian training, but you will also complete a CS specific bootcamp to prepare you for your first client project.
  • Growth: Continuous learning opportunities are a key focus for our department. Whether it is companywide weekly knowledge shares, biweekly continuing education sessions led by fellow CS members, guild participation , or free online training, there is always somewhere to turn for technical and professional growth.
  • Career: CS career planning concentrates on three main tracks - technical, focus, and business and it's up to you to decide where your passions lie. Each employee will be matched with an advisor who will be your go to resource for all career questions and guidance. They can help with anything from questions about promotions to which track is right for you.
  • Culture: Appian's customer success group is quickly expanding but the culture continues to make the department feel like a small community. We are an agile-led work environment where you will be challenged and your ideas will be heard. Monthly social events are planned virtually and in the DC area while our First Year Experience (FYE) group concentrates on creating a smooth transition for all new employees entering the working force for the first time.

Basic qualifications:
  • You have at least 5 years of hands-on technical experience in an enterprise software implementation environment.
  • B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree.
  • Willingness to travel up to 20%.

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