Principal Associate, Brand Technology Operations Manager
- Employer
- Capital One
- Location
- Richmond, Virginia
- Closing date
- Jul 7, 2022
View more
- Industry
- Financial Services and Banking
- Function
- Finance
- Hours
- Full Time
Job Details
Principal Associate, Brand Technology Operations Manager
Capital One's Brand organization is seeking a seasoned Brandtech Operations Manager. In this role, you will join a talented, experienced and functionally diverse team that manages and delivers a marketing and operations technology stack in support of Brand priorities. The ideal candidate will have experience managing marketing technology, driving process improvements and change management. You understand marketing applications / systems used across different disciplines of marketing. You're an excellent communicator and collaborator who will be responsible for onboarding new technology and guiding the creation of new processes to enable our Brand team to be more effective and self-sufficient.
What you'll do
- Serve as the technologist for Workfront, Workflows, applications, systems and data that support Brand
- Assist with technology selection, evaluation and onboarding that meet functional and non-functional requirements
- Will lead conversations with Tech and other partners on addressing requirements and opportunities with the technology
- Facilitate strategic decisions and the creation of a tactical plan to enhance the functionality, capabilities and user experience of the applications
- Look for and prioritize "quick wins," making incremental improvements to the applications that will deliver immediate value to customers and increase satisfaction in the short term
- Engage in roadmapping of workflows and processes that leverage automation, helping human beings to use technology to work smarter
- Support deployment of new technologies by conducting training and troubleshooting as necessary
- Establish governance practices and oversee data security
- Evaluate and optimize product performance, user adoption and enablement
- Support and consult on other application operations
Who you are
You want to be an EVIDENCE-BASED MARKETER .
- Your curiosity is endless. There's always something else to learn.
- You're flexible and not afraid of change-in fact you welcome the challenge.
- You share your point of view, but seek out what might be missing and listen.
- You have big ideas and know the best ones are driven by proof, persistence and patience.
- You're a storyteller. You simplify the complex and compel your audience to act.
- You know how to enjoy yourself. While fun isn't mandatory, it certainly seems to follow you.
- You care-about the work, your team and the customers you serve.
Basic Qualifications
- Bachelor's Degree or Military Experience
- At least 2 years of digital experience, product management or technology-related management
Preferred Qualifications
- At least 3 years of experience in product management of martech products
- At least 1 year of experience with Workfront
- At least 1year of experience with a workflow product
- Self-motivated and strong team player
At this time, Capital One will not sponsor a new applicant for employment authorization for this position
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Company
We Don’t Only Think Big Things—At Capital One, We Do Big Things.
You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.
Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.
Be inspired. Be yourself. That’s #LifeAtCapitalOne.
Creating a Culture of Belonging
At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.
We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.
We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:
Create a culture of belonging where everyone can thrive and innovate
Attract and develop talent from all backgrounds and experiences
Ensure our systems and programs promote fairness and equity
Get a career with more at Capital One. Discover it for yourself today.
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.
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