Principal Associate, Brand Technology Operations Manager

Capital One
Richmond, Virginia
Jun 27, 2022
Jul 07, 2022
Full Time
Locations: VA - Richmond, United States of America, Richmond, Virginia

Principal Associate, Brand Technology Operations Manager

Capital One's Brand organization is seeking a seasoned Brandtech Operations Manager. In this role, you will join a talented, experienced and functionally diverse team that manages and delivers a marketing and operations technology stack in support of Brand priorities. The ideal candidate will have experience managing marketing technology, driving process improvements and change management. You understand marketing applications / systems used across different disciplines of marketing. You're an excellent communicator and collaborator who will be responsible for onboarding new technology and guiding the creation of new processes to enable our Brand team to be more effective and self-sufficient.

What you'll do
  • Serve as the technologist for Workfront, Workflows, applications, systems and data that support Brand
  • Assist with technology selection, evaluation and onboarding that meet functional and non-functional requirements
  • Will lead conversations with Tech and other partners on addressing requirements and opportunities with the technology
  • Facilitate strategic decisions and the creation of a tactical plan to enhance the functionality, capabilities and user experience of the applications
  • Look for and prioritize "quick wins," making incremental improvements to the applications that will deliver immediate value to customers and increase satisfaction in the short term
  • Engage in roadmapping of workflows and processes that leverage automation, helping human beings to use technology to work smarter
  • Support deployment of new technologies by conducting training and troubleshooting as necessary
  • Establish governance practices and oversee data security
  • Evaluate and optimize product performance, user adoption and enablement
  • Support and consult on other application operations

Who you are

  • Your curiosity is endless. There's always something else to learn.
  • You're flexible and not afraid of change-in fact you welcome the challenge.
  • You share your point of view, but seek out what might be missing and listen.
  • You have big ideas and know the best ones are driven by proof, persistence and patience.
  • You're a storyteller. You simplify the complex and compel your audience to act.
  • You know how to enjoy yourself. While fun isn't mandatory, it certainly seems to follow you.
  • You care-about the work, your team and the customers you serve.

Basic Qualifications
  • Bachelor's Degree or Military Experience
  • At least 2 years of digital experience, product management or technology-related management

Preferred Qualifications
  • At least 3 years of experience in product management of martech products
  • At least 1 year of experience with Workfront
  • At least 1year of experience with a workflow product
  • Self-motivated and strong team player

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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