Senior Associate, Learning - Tech Horizontal

Capital One
Richmond, Virginia
Jun 24, 2022
Jul 14, 2022
Full Time
West Creek 2 (12072), United States of America, Richmond, Virginia

Senior Associate, Learning - Tech Horizontal

We are transforming our business, and as a result we are focusing on transforming our culture to that of a learning and growth mindset. We need the current and future leaders to guide teams to great results in an ever-changing environment. We are making a bold investment in developing our associates and leaders, recruiting top talent, and continuing to differentiate ourselves in the market.

The Horizontal Tech Learning and Development team supports our eight Tech Tower Teams. Our team aims to transform our approach to equipping all associates, plus current and future leaders, with the skills and knowledge they need to support our associates in delivering great things. We strive to deliver impactful and engaging learning experiences that directly enable the success of our people and our business.

We are looking for an individual who thrives in a fast-paced and collaborative environment, has a passion Managers, business customers, partners, and SMEs to implement, scale and continuously improve the learning experiences across Capital One's Tech Teams caring for the associate experience at each stage for supporting scalable learning experiences, and brings a creative and customer backed mindset to the work. This is a rare opportunity to bring a unique mix of project management, leadership, competency, diversity inclusion and belonging program delivery expertise, process management know-how into a horizontal role with scaled and meaningful impact across Capital One.

The learning experiences you will support are blended, target diverse learners and include modalities such as video, animation, instructor-led training, simulations, and other e-learning content. You will be thinking creatively, and continuously be on the top of your game in a supportive environment where we put the learner and client first. As a Program Support Associate, you will be the first point of contact for logistical support and learner needs and experience. If this sounds like an interesting challenge and a compelling opportunity, we would love to meet you!

  • Partner with the team to innovate on current program delivery and continuously improve customer experience
  • Provide logistical support for multiple development programs
  • Partner with Learning Managers on program communications; exceptional writing skills to advance our program's brand including our voice and tone - infusing humor and avoiding 'corporate speak'
  • Support data analysis and tracking, including creating and analyzing surveys, effective budget tracking, and associate tracking through management of distribution lists
  • Build and manage relationships with leaders and partners across a range of levels, business functions and geographies
  • Manage calendars for programs, including responses to participant and stakeholder inquiries
  • Liaise with Internal and External agencies/vendors to coordinate events and logistics
  • Manage and coordinate associate cohorts, assisting with the identification of cohort participants and ensuring they receive appropriate and timely communications, needed materials and information, etc.
  • Partner with learning leaders & team members to ensure facilitation of outlined course schedule and tracking of course satisfaction and metrics
  • Support all program meetings and events, oversight and coordination of logistics, such as agendas, materials/supplies, communications, and vendor management to ensure flawless execution of programs
  • Work closely with an amazing team (we're biased, but really) and be willing to pitch in and help with day to day work and special projects as requested

Basic Qualifications:
  • High School Diploma, GED or equivalent certification
  • At least 2 years of experience in Learning and Development or Human Resources or a combination of both
  • At least 1 year of experience in meeting or event planning or project management or a combination
  • At least 1 year of experience in Google Suite applications

Preferred Qualifications:
  • Bachelor's Degree or Military Experience
  • At least 3 years of experience in Learning and Development or Human Resources or a combination of both
  • At least 2 years of program, project or process management experience or a combination of both
  • At least 2 years of experience in consulting or stakeholder management or a combination of both
  • Experience using learning technologies such as Enterprise LMS, social learning platforms, or online learning content providers

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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