Principal Associate, Process Management

Capital One
Richmond, Virginia
Jun 24, 2022
Jul 24, 2022
Full Time
Locations: VA - Richmond, United States of America, Richmond, Virginia

Principal Associate, Process Management

The Retail Managing Data Steward Team at Capital One offers a unique opportunity to partner with the Bank data community at large to provide education and guidance toward Enterprise data policy compliance. We use data analytics to inform our priorities, opportunities and modernization efforts while ensuring that our data is registered, protected, and secure. Our group is driving a culture change where data management is top of mind for our associates, and you will have the opportunity to play a pivotal role in making this happen.

As a Principal Associate of Process Management, you will be accountable for delivering data-related processes that mitigate risk, ensure policy compliance, and drive results. You will work closely with product and technology teams, multiple business segments and our risk and compliance counterparts to ensure adequate control design, modernized protocols and optimal performance. You will also help implement automated monitoring mechanisms and metrics and improve reporting to Accountable Executives and Stakeholders. You will also lead or engage in critical departmental or cross-functional organizational initiatives and projects that rationalize and improve existing processes. You will play a key role in delivering well-managed, re-imagined and streamlined processes that impact the company's data and our customers' lives. In this position, you will contribute immediately, strengthening your well-managed best practices and implementing modernization efforts.

  • Execute critical data management processes aligned with data quality and incident resolution while adhering to strict deadlines
  • Identify and drive process improvements aligned with departmental vision and strategy
  • Analyze, identify, and correct data opportunities with existing data management processes
  • Provide subject matter expertise on data management processes when representing the department in projects and other meetings
  • Engage with the Retail data community at large as a champion of data management policies
  • Champion new delivery models including engaging Product and Technology teams in the creation and delivery of new processes and controls

A qualified candidate will have:
  • Demonstrated that they can improve company controls and data management processes.
  • Ability to effectively communicate and influence partners across the company and across multiple levels of the organization.
  • Strong analytical and technical skills, attention to detail, and the ability to adapt to a dynamic agile environment.
  • Strong leadership skills and be able to drive and motivate others in delivering flawless execution.
  • Excellent communication skills and have the ability to adapt to change quickly.
  • A solid grasp of Process management concepts and Agile experience, working with Risk / Compliance Officers and Auditors, and experience working with data and automation tools.
  • The ability to be Technology fluent (or conversational) with a comfort level working in a technology world.
  • A desire to ask why and understand how we can improve

Basic Qualifications:
  • High School Diploma, GED or equivalent certification
  • At least 2 years of experience in Process management
  • At least 1 year of experience in Project management

Preferred Qualifications:
  • Bachelor's Degree or military experience
  • 5+ years of experience in Process management
  • 2+ years of experience in Project management
  • 5+ years of experience in Problem solving
  • Lean certification or Six Sigma certification
  • 1+ year of experience in at least one scripting language (i.e. Python, Java)
  • 1+ year of experience working with data languages and platforms

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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