Process Manager

Capital One
Richmond, Virginia
Jun 23, 2022
Jul 23, 2022
Full Time
West Creek 3 (12073), United States of America, Richmond, Virginia

Process Manager

As a member of the Enterprise Product and Platform Technology (EP2Tech) Chief of Staff (CoS) team, you will apply your analytical, risk management, and program / process management skills to support our EP2Tech Cyber, Enterprise Tech Backlog and Business As Usual (BAU) Compliance Management Strategy. You will collaborate with Enterprise Cyber and Risk teams, EP2Tech application teams, and partner with stakeholders across the organization on initiatives to (a) help drive transformation and change necessary to achieve the well managed objectives and (b) reduce our technology risk across the EP2Tech organization.

This position in the EP2Tech CoS team is looking for a highly motivated professional with excellent organization, problem-solving and communications, along with a background in technology.. This individual would be able to design, implement, and effectively operate innovative solutions, processes, and technology to identify, assess, and appropriately respond-to-mitigate actual or potential tech, cyber, or process risks to the enterprise.

General Responsibilities:
  • Manage the end-to-end processes for EP2 Tech's Enterprise Tech Backlog program - from intent, to delivery, to reporting and statusing, through completion and successful closure.
  • Partner withETB Program to proactively perform risk identification, assessment, and monitoring as well as plan and communicate upcoming asks, groom intent, and evaluate progress
  • Interact with business counterparts and other Tech colleagues to ensure appropriate coverage of shared controls and/or shared processes
  • Proactively engage team members and project leads to ensure system changes or enhancements consider Audit controls and IT standards during design and through implementation
  • Review and verify governance documents and procedures for accuracy and effectiveness
  • Create and disseminate reports and metrics related to the risk environment to key stakeholders
  • Coordinate Cyber and Tech audit activities by operating as an intermediary between auditors and auditees and provide consultation to technology associates and leaders on audit matters
  • Identify opportunities and work with business stakeholders and partners to embed risk management practices into our daily operations and business processes across the organization
  • Use analytical skills to conduct Risk Process Assessment and Improvement, Data Process Design & Process Excellence
  • Lead designing, implementing, and operating an effective Continuous Process Improvement and Change Management program to advance EP2Tech's process effectiveness

Basic Qualifications:
  • High School Diploma, GED, or equivalent certification
  • At least 4 years of Program Management or Risk Management Experience
  • At least 4 years of delivering technology and system implementation programs
  • At least 4 years of experience with Data Analytics

Preferred Qualifications:
  • Bachelor's degree
  • 5+ years experience delivering technology and system implementation programs
  • 5+ years experience with Technology or Cyber Risk Management
  • 3+ years experience with the regulatory framework governing the financial services industry
  • AWS Certification Developer - Associate
  • 2+ years experience with change management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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