Director, Project Management - Small Business Lending

Capital One
Plano, Texas
Jun 23, 2022
Jul 23, 2022
Full Time
Plano 1 (31061), United States of America, Plano, Texas

Director, Project Management - Small Business Lending

Small businesses are the backbone of America and a vital part of the economy as a whole. Their success is essential to economic growth and prosperity. We believe that confidence is the best business plan. Within Capital One's Small Business Bank (SBB) division, we help our clients stand out with personalized advice and resources that can help them prepare for what's next. We've helped over hundreds of thousands of business owners secure their finances, streamline their cash flow and save time on banking. We provide a variety of competitive savings, checkings, escrow, lending and treasury management products. This is supported by our mission to help small businesses succeed. Our clients aren't just our clients-they're our business partners.

At Capital One, we strive to create a world class experience for our customers. As the Director, Project Management, you have the opportunity to provide leadership to the complex teams in the Small Business Bank organization. You are responsible for developing a team of leaders that drive mission led performance. You empower teams to execute and support our Small Business Customers and internal partners. You will cultivate the plans with your leaders, that will clearly accelerate the team toward its strategic & operational goals. You are accountable for Operational Strategy for the teams, Associate experience, and well managed performance activities. You are a leader in the organization and responsible for maintaining Capital One's high standard of operational excellence

This individual will also partner with horizontal business partners, project teams, process engineers, data and product teams to improve process efficiency, effectiveness, productivity and controls.

General Responsibilities:
  • Set the Operational Strategy for your teams
  • Demonstrate integrated strategic and tactical thinking to make the right tradeoffs that balance the team and broader organizational perspectives
  • Operate confidentially in "gray space"
  • Ownership for service levels, risk and compliance, and regulatory policies and procedures
  • Identify, recruit, develop, and retain top talent
  • Develop and deliver on short and long term plans to effectively execute team-based service levels and operational performance
  • Build strong relationships and work extensively with the optimization leadership team and horizontal partners to ensure business objectives are met while effectively managing operations objectives centered around controls, risk management, compliance and operational integrity.
  • Maintain and foster relationships with key lines of business partners throughout the organization, and identify opportunities to improve end to end processes that lead to stronger and better customer and associate experiences.
  • Lead a customer centric culture, drive continuous innovation, and champion change
  • Drive a culture that creates high performance and strong associate engagement at all levels
  • Serving as a leader of leaders, a mentor, a knowledge resource, and an escalation point for associates.
  • Setting team goals in alignment with organizational objectives. Assisting direct reports in the definition and attainment of individual goals.
  • Partnering cross-functionally with stakeholders to provide strategic and tactical thought partnership to effectively drive business outcomes
  • Effectively advocating for and representing the voice of customers (internal and external) to influence organizational objectives, roadmaps and the overall customer experience.
  • Building credibility and trust within the team, with our customers and with our stakeholders.
  • Relentlessly push to connect in with customer needs and ensure customer is considered in prioritization and trade-off discussions
  • Apply strong communication skills to influence business decisions and inspire breakthrough results
  • Perform regular analysis of results and subsequent drivers to identify and implement continuous improvement efforts
  • Partner to drive transformational improvements in the customer experience / process
  • Prioritize, negotiate and remove blockers to orchestrate successful operations

The person will:
  • Exhibit outstanding influencing skills to effectively drive business outcomes
  • Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment
  • Display a passion for coaching and developing a team of associates through their leadership style
  • Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes

Bachelor's Degree
  • At least 5 years of Project Management experience
  • At least 5 years of People Management experience
  • At least 5 years of Customer Facing Operations experience

Preferred Qualifications:
  • Masters / MBA degree
  • 7+ years of Project Management experience
  • 7+ years of People Management experience
  • 7+ years of Customer Facing Operations Experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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