Fraud Identification Coordinator - Work From Home

Capital One
Saint Cloud, Minnesota
Jun 23, 2022
Jun 29, 2022
Full Time
Thomas Edison South (74051), United States of America, St Cloud, Minnesota

Fraud Identification Coordinator - Work From Home

About the Role:

As a member of the Capital One Bank Fraud Prevention team, the Fraud Identification Coordinator is responsible for moderately complex research and analysis of customer relationships through multiple channels of investigation to assess levels of risk. Associates will take appropriate mitigating action to eliminate exposure and focus on providing exceptional customer experience at all times throughout the investigation process.

  • Investigates customer activity post deposit to identify possible fraud
  • Evaluates risk to determine if account activity will be suspended due to fraud
  • Verifies legitimacy of business and customer provided information
  • Identifies known transaction fraud patterns associated with fraud rings
  • Identify and evaluate risk for multiple types of transaction fraud
  • Moderate understanding of UCC and Reg CC check deposit guidelines
  • Refers accounts to AML for suspected money laundering
  • Effective time management
  • Link analysis of confirmed fraud accounts
  • Identify opportunities to work with back office to mitigate additional bank losses
  • Adding known suspects to internal fraud suspect database
  • Inputting cases of suspected or confirmed fraud
  • Skilled communication with management, retail, and back office
  • Escalation of large credit risk and fraud risk per department guidelines
  • Recommends account actions to Team Lead or Manager
  • Ability to make outbound calls as required
  • Effective questioning skills to identify customer risk
  • Demonstrates proficiency in Google Suites

Basic Qualifications:
  • High School Diploma, GED or Equivalent Certification
  • At least 1 year of financial services experience
  • At least 1 year of customer service experience

Preferred Qualifications:
  • Bachelor's Degree or Military Experience
  • At least 1 year of Bank Fraud experience

Work at Home Technology Requirements:
  • A secure home office environment that is free from background noise and distractions
  • A reliable private internet connection that is not supplied by use cellular data (hot spot)
    • Cable or fiber connections are preferred
    • Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found here . To test your home internet from your personal computer at home, type into the web browser of your personal computer.
    • Sustained ability to maintain latency less than 250 ms in voice calls is required
  • Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
    • A private network is password protected where you have ownership or line of site to every device on the network
  • Capital One reserves the right to request proof of internet provider, speed and service package from the associate
  • Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.

Candidates must live within approximately 100 miles driving distance of 56303 (St. Cloud, MN), 23060 (Richmond, VA), 19801 (Wilmington, DE) or and be comfortable coming in person whenever required with no less than 24 hours notice.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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