Sr. Process Manager - Ops Mission Control

Capital One
McLean, Virginia
Jun 22, 2022
Jul 22, 2022
Full Time
Center 1 (19052), United States of America, McLean, Virginia

Sr. Process Manager - Ops Mission Control

Capital One is looking for a Senior Process Manager for the Ops Mission Control team to perform monitoring operations aimed at ensuring business processes and file movements are executed as expected, identify anomalies, and take appropriate steps to resolve. Through daily monitoring the Ops Mission Control Senior Process Manager may also identify process improvement opportunities and implement them through collaboration with other groups such as the Risk office, BRO and management. The Senior Process Manager may participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input and partner with groups on execution efforts. May perform the process or parts of the process as needed.

  • Monitors Enterprise Payments files to ensure receipt within service level
  • Fast and accurate issue escalation resulting in all files received
  • Identify and document thorough audit trail
  • Communicate issues and escalations with all levels of associates, vendors and Commercial customers
  • Able to simplify complex processing explanations for partners

Schedule: Tuesday - Friday, 1:30 PM - 10 PM EST, Saturday, 8 AM - 5 PM EST. Must be flexible to rotate to any shift.

Basic Qualifications:
  • High School Diploma, GED or equivalent certification
  • At least 1 year of process management experience

Preferred Qualifications:
  • Bachelor's Degree or military experience
  • Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
  • Proficient in Google Suite

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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