Manager, Agile Delivery Lead - Card Customer Resiliency Program Team

Capital One
McLean, Virginia
Jun 22, 2022
Jun 30, 2022
Full Time
Locations: VA - McLean, United States of America, McLean, Virginia

Manager, Agile Delivery Lead - Card Customer Resiliency Program Team

In this role, you'll serve as a horizontal Agile Delivery Lead within the Card organization, supporting the delivery of exceptional servicing experiences for Capital One customers! This role provides the business with leadership to meet portfolio/enterprise level initiative requirements, on-time and with high quality.

This individual will partner closely across Agile, Product and Tech Management, including executive leaders. This person will facilitate program productivity including large intent decomposition, defining & driving portfolio plans, and making adjustments based on what is learned, preserving the organization's flexibility and ability to rapidly respond to changes along the way. This role also partners with various Project and Program Management offices to ensure transparency into metrics, delivery, dependencies, risks & impediments. This is a horizontal role serving multiple domains within a portfolio.

General Responsibilities:
  • Serves as Program Delivery Lead across programs, covering all platforms owned within the portfolio
  • Leads the decomposition of program and portfolio level complex business problems
  • Integrates Agile and Lean principles into program management practices and work products
  • Mastery of complex facilitation and dependency management techniques (cross team, cross department)
  • Provides regular and open communication across the program and stakeholders for transparency and awareness of progress and impediments
  • Helps to establish governance structure where decision-making is weighted toward empowered teams
  • Manages risks to portfolio program deliverables. Partners with Agile Program Leads, Product & Tech Leads to identify, socialize & mitigate risks
  • Proactively identifies impediments and appropriately resolves using network of peers and formal channels (including program escalation if required)
  • Facilitates teamwork and continuous improvement of the program's Agile & project delivery
  • Represents the portfolio in various program level meetings, S3's, status updates, etc.
  • Demonstrates the ability to balance data with other factors when making decisions; has deep knowledge of technology delivery data and the ability to highlight gaps and successes in order to drive change
  • Understands domain architecture and upstream/downstream dependencies
  • Stays current on domain architecture targets to support the program in risk management
  • Utilizes feedback and metrics (quality, delivery rate, etc) to identify areas of opportunity and works with program team to continuously improve
  • Coaches the program team to improve collaboration and self-organization

Basic Qualifications:
  • At least 3 years of technical program or project management experience
  • At least 2 years of Agile experience utilizing Scrum, Kanban, or SAFe methodologies
  • At least 2 years of process management experience

Preferred Qualifications:
  • Bachelor's Degree
  • 5+ years of technical program or project management experience
  • 4+ years of Agile experience utilizing Scrum, Kanban, or SAFe methodologies
  • 3+ years of experience with Jira, Jira Align, or Confluence
  • 2+ years of experience communicating across business, product, and technology teams at all management levels
  • Project Management Professional (PMP), Lean, Agile, or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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