Manager, Chief of Staff

Capital One
McLean, Virginia
Jun 22, 2022
Jul 02, 2022
Full Time
Center 2 (19050), United States of America, McLean, Virginia

Manager, Chief of Staff

Capital One's Enterprise Services Business Risk team is seeking a high potential Chief of Staff candidate to lead strategy-setting and people-focused initiatives. Our Chief of Staff organization focuses on high-leverage strategic initiatives to propel the businesses that power the Enterprise and innovation in people strategy to make ES Business Risk the best place to work. You will work with smart and passionate people to deliver results that directly and meaningfully impact our teams, design the future of work, and communicate our story. You will take on important and exciting responsibility from day one, working with key stakeholders across the team, organization, and company.

Who You Are:
  • Phenomenal people leadership is a top priority. You not only set a high bar for your own people leadership, but you have experience coaching other people leaders to strengthen their own management practices even when there are other competing demands.
  • You have a passion for leading Team Culture strategy and setting the pace for partner organizations in Engagement and Enablement of our associates
  • You exhibit strong influencing skills and can effectively drive project efforts through partner teams you may not have prior experience with - including driving relentlessly for clarity on tasks and desired outcomes
  • You are highly collaborative. You have excellent communication and partnership skills which are essential for interacting and communicating with senior stakeholders
  • You are detail oriented with exceptional problem solving skills - you are ready to dive in on a wide variety of projects and tasks and execute with high fidelity and little oversight
  • You find signal in noise - you can cut through messy situations to crystallize the message beneath and help create clarity for multiple stakeholder groups
  • You can tell stories using data and make compelling cases for the "why " behind the work
  • You are flexible and have a team-first attitude! Priorities and projects can shift - your team will look to you to lead them through change in a well-managed way.
  • You're a "multi-tool" player. You can flex easily between tactical execution and big picture strategy. You love learning new things, enhancing existing processes, and you are always ahead of the game on deadlines and deliverables.

What You'll Own:
  • Strategy Support: Partner closely with the leadership team of our Business Risk MVP to develop, clarify, and drive forward a cohesive organizational strategy. You will facilitate the creation of executive presentations and regulator communications that articulate our strategy and risk health to a variety of internal and external stakeholders
  • Executive Support and Team Culture: Provide leadership and direction for the organizational culture we have built and facilitate a management system that ensures organizational clarity and effectiveness. Lead initiatives focused on strengthening and maintaining associate engagement and enablement
  • Risk Management Operations: Provide clarity on execution of key risk management reports, regulator interactions, and other routines for communicating the health of our risk management to stakeholders
  • Team Structure & Resource Management: Quarterback staffing needs and resource allocation including management of budget adherence and third party spend needs
  • Partnership with ES BCRO Chief of Staff Organization: Ensure coordination of efforts across local team Chief of Staff efforts and top of house Chief of Staff organization. Requires effective partnership and collaboration for sharing best practices, influencing strategy, and flawless execution of shared activities.

Basic Qualifications:
  • Bachelor's Degree or military experience
  • At least 2 years of experience in project or program management
  • At least 2 years of experience supporting or working within technology

Preferred Qualifications:
  • 2+ years of experience supporting a Chief of Staff organization
  • 1+ years of people management experience
  • 1+ years of Diversity, Inclusion, and Belonging experience or related training/certification
  • 1+ years of Financial Services industry experience
  • Project Management (PMP) or Program Management (PgMP) certification

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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