Center 2 (19050), United States of America, McLean, Virginia

Principal Associate- Process Manager

As a Process Manager at Capital One, you will drive strategy and execute on high priority projects for the Card Loss Estimation Team. You will work with smart and passionate people to deliver results that have a direct impact on the company's bottom line. You will take on important and exciting responsibility from day one, working with key stakeholders across the company to deliver results that will have a direct impact on the bottom line of the company. You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements.

We are seeking dedicated, disciplined, process professionals who excel in a team environment and in delivering excellence to our customers in every interaction. The ideal candidate for this role will have excellent analytical skills, attention to detail, the ability to communicate and influence effectively, drive flawless execution, and have the ability to identify and implement process improvements.

The responsibilities of Process Managers include:

• Collaborate with various teams (such as our business analysts, our agile delivery teams, our governance and compliance partners, and customer stakeholders) to develop and execute effective, efficient and controlled processes
  
• Manage delivery of business processes by defining and implementing process improvement agendas, driving efficiencies, and using data to create better experiences for our customers
  
• Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Analytics, Lean, and Six Sigma
  
• Maintain knowledge of governance requirements and operational procedures, and ensure documentation is relevant and updated
  
• Develop and perform quality assurance routines, controls, and monitoring to measure and analyze process performance on existing processes
  
• Develop and measure process key performance indicators, including establishing objectives and key results to drive process improvements and solve customer problems
  
• Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes
  
• Demonstrate organizational agility to adapt to changing demands
  
• Display strong consulting and collaboration skills
  

Basic Qualifications:

• Bachelor's degree or Military Experience
  
• At least 3 years of Process or Project Management experience
  
  

Preferred Qualifications:

• Master's / MBA Degree
  
• At least 5 years of Process or Project Management experience
  
• PMP, Lean, Agile or Six Sigma certification
  
• Strong communication and collaboration skills
  
• Strong problem solving and influencing skills
  
• Work Experience achieving results
  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).