Experience Design Director

Capital One
Plano, Texas
Jun 22, 2022
Jul 22, 2022
Full Time
Locations: TX - Plano, United States of America, Plano, Texas

Experience Design Director

At Capital One, we want to change the way people engage with their money, their bank, and their financial lives. It's audacious work at a massive scale. Here in Dallas, we are seeking to transform our Financial Services division to be more human centric and instill design practices from strategy to conception to implementation for our auto loan businesses. As a team, we come to work every day looking to build digital experiences that are authentic and bold.

What we're looking for:

Hands on design leader who will primarily focus on the strategic partnership and creation of products for our auto finance products. You will be responsible for the design quality, execution and teams responsible for our platform product experiences that help dealers and consumers buy their next vehicle. This person will be a key member to our Financial Services Design Leadership Team. You will work in close partnership with executives in Design, Product, Tech, Marketing, Operations, and Analytics to achieve high-value results that position design effectively to pursue and deliver innovative, experience-led product strategies.

As one of the leaders of our team, you will inspire and empower a high-performing and innovative group of design strategists, content writers, researchers, UX/UI designers, and front-end developers in defining and delivering game-changing, end-to-end product experiences that simplify the complex across platforms, channels, and devices.

What you'll bring:
  • A track record of partnership building and leadership of design teams that span research, strategy, and execution.
  • A comprehensive portfolio with examples that showcase your storytelling capabilities, demonstrate design leadership and strategic vision, and show how you have influenced partners and teams to arrive at compelling product solutions
  • A deep understanding of human-centered design, UX practices, and building high-performing teams that balance design skill sets.
  • A critical eye for exceptional design quality, and effective practices in delivering design critique and growth feedback to your team
  • You will consult on and align with the needs of your partners in defining product plans and spot opportunities with peers in Design leadership to seek out and shape integrated experiences that connect more parts of our customers' needs and business strategies.
  • You'll assess the skills and development areas of the designers on your team to align them to the right opportunities to deliver key results and encourage their growth.
  • You're a systems thinker and orchestrator. You can effectively connect the dots between product experiences in the ecosystem. You'll collaborate with cross-functional leaders to orchestrate the greater experience ecosystem, find efficiencies across shared technologies and common service moments, and unlock higher order value across the enterprise.
  • You're skilled at guiding results-driven, end-to-end design from strategy to execution. You know the ins-and-outs of what's needed to design and deliver a great experience and can set reasonable expectations and project time frames with cross-functional leadership peers.
  • You can effectively provide feedback to your team in how they frame problems, define insights, create compelling visions, design concepts and prototypes, and communicate their ideas. You have a critical eye for great UX, UI, visual, and content design, and can ensure your team delivers top-quality work.
  • You love what you do. You are constantly energized by solving customer & business problems and empowering teams to deliver elegant design solutions. You'll shape our culture with your contagious enthusiasm - and that's what makes you a great leader.

Basic Qualifications:
  • At least 10 years' experience leading Customer Experience, Product Design, or Experience Design
  • At least 8 years of experience managing a cross-functional team of design strategists, content strategists, researchers, and UX/UI designers

Preferred Qualifications:
  • Bachelors or advanced Degree in Design or Human-Computer Interaction
  • 12+ years' experience in a role leading Customer Experience, Product Design, or related customer experience teams
  • 10+ years of experience managing a cross-functional team of design strategists, content strategists, researchers, UX/UI designers, and front-end developers.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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