UX/Product Designer - Small Business Bank

Capital One
McLean, Virginia
Jun 22, 2022
Jul 22, 2022
Full Time
Center 1 (19052), United States of America, McLean, Virginia

UX/Product Designer - Small Business Bank

The Small Business Bank Design team is a group of passionate human-centered designers and strategic thinkers charged with creating experiences in service of a small business owner's dream, and providing them with financial tools and guidance that feel exclusively created for every moment in their journey.

We collaborate with partners from product, tech, ops, analytics, legal, marketing, and brand teams to bring about a persistent focus on our customers and create elegant, simple products and services that can make a positive impact on the lives of small business owners.

Our small but mighty design team supports 3 primary workstreams: acquisitions, digital servicing and associate tools. While your day-to-day responsibilities will focus on the customer-facing digital banking platform, there is a potential for horizontal influence and engagement.

Who you are:
  • A builder : You like getting your hands dirty to create great experiences around business intent and customer insights
  • A learner: You thrive on constructive feedback and seek input from stakeholders and teammates early and often
  • A multi-tasker: You can efficiently manage your time, juggle projects and consistently communicate progress with your manager and team
  • A partner: You develop relationships with key product and tech partners to build a customer-first experience
  • A storyteller: You can weave and share compelling narratives around research findings and design concepts
  • An energizer: You gather and integrate feedback, influence stakeholders and create energy for ideas or initiatives
  • An open book: You're comfortable sharing in-progress work with teammates and partners

What you'll do:
  • Responsible for the end-to-end user experience and interface design for the customer-facing Small Business Bank digital servicing product, working closely with PMs, engineers, and stakeholders across the company
  • Develop new feature concepts, frameworks, portfolio prioritization, and roadmaps that help drive the strategic definition of the desired user experience
  • Develop deep empathy for our customers and use research to inform design solutions
  • Translate strategy into concept prototypes to communicate your vision through artifacts
  • Provide UX direction for development, testing, and refinement of digital and service prototypes
  • Use visual and tangible storytelling to share your discoveries, influence stakeholders, and create energy around your ideas
  • Become entrenched in available and defined design systems and apply these in your work where applicable

What you'll bring:
  • Empathy that will empower you to be a customer advocate in our product development processes
  • Strong leadership presence to facilitate collaboration between Design and Tech
  • Ability to translate user needs and requirements into clear and compelling artifacts
  • Ability to clearly communicate your recommendations to partners and influence the shape of the product using service blueprints, future state maps, user journeys, and more
  • Excellent problem-solving and relationship management skills

Your Design Portfolio:
  • Highlights both your UX and your UI work
  • Reflects understanding of design principles, systems thinking and industry-standard interaction patterns for responsive web and/or mobile.
  • Showcases end-to-end work on digital product design projects - show your process from discovery to delivery
  • Gives us a glimpse of what makes you and your skills unique

Basic Qualifications:
  • At least 2+ years of experience with user experience design and including visual UI design

Preferred Qualifications:
  • 4+ years experience in the full range of product design, interaction design and visual design
  • A compelling portfolio that demonstrates your past work and its impact
  • Familiarity with a variety of user research methodologies and how to use them effectively
  • Excellent communication and the ability to influence multiple levels of the organization
  • Experience designing and shipping web and mobile products that customers love
  • Ability to design for any platform (iOS, Android, mobile web, desktop etc.)
  • Mastery of design and prototyping tools (Figma, Sketch, Pixate, etc)
  • Bachelor's Degree or military experience
  • Ability to work well on an ego-free, highly collaborative, and cross-functional team

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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