Business Director - Market Strategy and Experience Analytics

Employer
Capital One
Location
McLean, Virginia
Posted
Jun 21, 2022
Closes
Jul 21, 2022
Ref
R140521
Function
Finance
Hours
Full Time
Center 2 (19050), United States of America, McLean, Virginia

Business Director - Market Strategy and Experience Analytics

The Retail Bank is embarking on an audacious blitz to grow Customers and deposits - via compelling new products, competitive pricing, and groundbreaking market strategies. As we hope to build a national banking brand, we've started to scale our physical presence nationally, which serves as our way of adding a truly revolutionary physical customer experience to our standout marketing, industry-leading products, and an award-winning digital experience. These strategies are resulting in us attracting a wave of new customers.

Our Market Strategy and Experience Analytics team is looking for a talented individual to help us shape our long-term physical presence strategy and drive analytically driven decisions on building a brand defining Café and Branch experience.

Do you crave white-space and the opportunity to create & solve analysis that will shape a large bank's long-term network strategy? Are you excited by the opportunity to marry data & empirical, on-the-ground analysis to relentlessly pursue hypotheses until the case is solved? If so, read on!

Newcomers to Retail Bank will find a young, pulled-up-by-the-bootstraps, hungry organization looking to grow, build national-scale, and deploy an industry transforming physical presence & marketing as a key lever to do so. Roles in the Bank are broad in scope and responsibility - this opportunity is definitely no exception. If you'd like to be in an ultimate real-life classroom and if the opportunity to shape the future of the Bank's flagship customer experience excites you, this is the opportunity for you!

General Responsibilities:
  • Strategic leadership:   Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands
  • Leadership:   May manage and develop multiple analysts.  Coaching and mentoring associates with a goal of developing and retaining talent at Capital One
  • Product:  Develop and implement new product and pricing strategies for various lending products; lead product level data modeling/analytics
  • Marketing:  Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel.  Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies
  • Credit Risk:   Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
  • Execution :  Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
  • Partnership:   Work closely with colleagues across Capital One including:  IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
  • Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
  • Strong business judgment, leadership and integrity: They should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
  • Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. They should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results
  • Strong executive communication skills : Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
  • Clear results orientation: display an intense focus on achieving both short and long term goals. They should be able to drive and execute an agenda in an uncertain and fluid environment
  • Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus


Basic Qualifications:
  • Bachelor's Degree
  • At least 7 years of experience in analysis


Preferred Qualifications:
  • Master's Degree
  • 2+ years of experience in financial services
  • 1+ year of experience in consulting
  • 3+ years of experience in people management


Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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