Information Technology Specialist

Employer
USAJobs
Location
Washington, D.C
Posted
Jun 20, 2022
Closes
Jun 28, 2022
Function
Administrative
Hours
Full Time
Duties

The U.S. Secret Service, Office of Chief Information Officer (OCIO), is responsible for defining, communicating, and establishing the major elements of agency wide IT programs to include IT strategic planning, enterprise architecture, capital planning and investment control, IT program management, policies and overall governance and operation of the IT infrastructure. The CIO is also responsible for information security policy and oversight, e-government, and IT performance metrics to comply with applicable laws, executive orders, directives, policies, and regulations governing information systems.

Duties may include the following:
  • Installs, operates, and maintains Secret Service data network equipment, components, operating systems and application software to include personal computers, printers, scanners, LANs, MANs, WANs, server backup systems, routers, switches, hubs, leased and owned circuits, firewalls, intrusion detection systems, network management systems and various other network enabled devices.
  • Analyze and defines network requirements. Defines and maintains network architecture and infrastructure; configuring and optimizing network servers, routers and switches; analyzes and monitors network workload, capacity and performance and diagnosis and resolves a variety of network problems.
  • Develops network backup and recovery procedures; installing, testing, maintaining, and upgrading network operating systems software; and/or ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of network service.
  • Collects and interprets network traffic patterns to ensure network availability and quality of service. Evaluates traffic load patterns and projects trends to determine whether changes are needed to ensure network availability.
  • Designs, recommends and installs enhancements to data networking architecture.
  • Performs diagnostic routines on networked equipment using state-of-the-art data analyzers, software, or other test equipment to troubleshoot network failures. If required, coordinates outage resolution with telecommunications service providers or contractor maintenance personnel.
  • Develops formal operating methods and procedures to facilitate proper functioning of the network at both the user and network level. Modifies procedures when new equipment or applications are added to the network.
  • Applies proper security practices, procedures, and techniques (e.g. firewalls, intrusion detection, etc) to ensure the security posture of the network. Researches security violations in order to identify and resolve security alarms using a variety of network and security management systems.
  • May be assigned to independently participate in, or lead, serval complex projects singularly or concurrently. Prepares project plans, objectives, and schedules, allocates and accounts for all resources.
  • Attends technical meetings, prepares subject matter reports, makes technical presentations and may provide specialized training to the end user. Travels as a team lead or team member providing support to domestic and foreign field offices or at major protective events. Serves as the principal point of contact for all information technology matters that might arise in the field office or geographic area of responsibility.


Requirements

Conditions of Employment

  • U.S. citizenship is required.


If selected for this position, you will be required to:
  • Obtain and maintain a top secret Tier 5 clearance. For more information visit OPM Mythbuster Page .
  • Submit to a polygraph examination prior to your appointment.
  • Submit to a drug test prior to your appointment and random drug testing while you occupy the position.
  • Certify that you have registered with the Selective Service System or are exempt from having to do so, if you are a male applicant born after December 31, 1959.


Qualifications

Qualifications:

You must demonstrate at least one (1) year of the defined specialized experience equivalent to the next lower grade level and meet the Office of Personnel Management (OPM) Individual Occupational Requirements (IOR).

Specialized experience: Examples of qualifying experience includes:
  • Experience configuring, installing, maintaining, troubleshooting and operating switching, routing and firewall information technology network infrastructure.
  • Experience with Juniper or CISCO product line of network gear.
  • Experience with network monitoring and IT management tools.

AND

Office of Personnel Management (OPM) Individual Occupational Requirements (IOR) is defined as:
  • Attention to Detail - Identifies, addresses, and devises solutions to technical issues impacting IT operations, systems, and technologies; and financial issues impacting budget projections and allocations for personnel and equipment.
  • Customer Service - Works with clients and customers (that is, individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

  • The full performance level is GS-13.

    Education

    Substitution of Education is not allowed for the GS-12 grade level.

    Additional information

    Apply for this exciting opportunity to provide mission critical support for the protective and investigative operations and the associated research and administrative functions of the Secret Service. This Information Technology Specialist position starts at a salary of $89,834.00 (GS-12, step 1) with promotion potential to $138,868.00 (GS-13, step 10).

    **Student Loan repayments, and recruitment bonuses may be available**