Sr Associate, Process Management

Capital One
Richmond, Virginia
Jun 20, 2022
Jun 29, 2022
Full Time
West Creek 8 (12080), United States of America, Richmond, Virginia

Sr Associate, Process Management

We are seeking dedicated, disciplined, process professionals who excel in a team environment. The ideal candidate for this role will have excellent analytical skills, the ability to communicate and influence effectively, drive flawless execution, and have the ability to identify and implement process improvements. Strong leadership, relationship management skills, and the ability to adapt to a dynamic agile environment are also essential to succeeding in this role.

The Pre-Charge Off Offers Process Management role is an exciting opportunity for someone that wants to lead a critical financial process within Capital One! The Process Manager will support the end to end pre-charge off collections process focused on customer offers. This process includes the full lifecycle of customer eligibility, engagement, evaluation, enrollment, and servicing. They will be responsible for delivering and improving on an efficient, low risk process with a high quality customer experience.

The role requires strategy development, extrapolation of goals, and the ability to coordinate with internal and external groups. The responsibility of the role spans across multiple functions including finance, risk management, communications management, project management, process improvement, organizational effectiveness, and change management. This role does require limited travel for conferences.

General Responsibilities:
  • Create, maintain, and convey business and operational intent
  • Develop, maintain and convey business subject matter expertise including processes, systems, regulations, vendors, and industry information
  • Oversee vendor and internal partner operational and financial performance
  • Create & implement executional changes
  • Design and production of metrics to measure risk, efficiency, effectiveness and customer experience
  • Data analysis to identify process improvements that positively impact risk, customer experience, efficiency or effectiveness
  • Report on overall process performance, risks, and projects
  • Represent business area in high level forums

Additional Responsibilities Include:
  • Coordinate across groups performing vertical business functions
  • Support Product and Analysis team(s) for strategy development, product development, and analysis
  • Provide intent guidance for event and issue resolution
  • Communicate business problems and results succinctly and in a meaningful format that drive desired outcomes
  • Manage relationships with internal and external partners
  • Influence and negotiate to obtain critical business priorities ensuring timelines are met
  • Drive investigation and/or problem solving of issues

Basic Qualifications:
  • At least 2 years of experience in Process, Project or Relationship management
  • At least 1 year of experience with Microsoft Excel or Google Sheets

Preferred Qualifications:
  • Bachelor's Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems or military experience
  • Lean certification or Six Sigma certification
  • Proficient in SQL
  • 4+ years of experience in Process, Project or Relationship management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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