Business Banker I - Inside Sales

Capital One
Plano, Texas
Jun 19, 2022
Jul 19, 2022
Full Time
Plano 2 (31062), United States of America, Plano, Texas

Business Banker I - Inside Sales

***Candidates must live within 100 miles driving distance of one of the HUB locations based in Plano, TX, Houston, TX, McLean, VA, Melville, NY, or New York, NY to be considered.


The Virtual Business Banker I (VBBI) is a member of a relationship management team that is responsible for building relationships with businesses and/or high net worth individuals within an assigned region/community. The roles responsibility includes managing a client portfolio composed of treasury management and/or credit clients with a focus on deepening relationships and generating additional revenue from existing clients. The Banker develops, markets and administers, demand and time deposits, existing loans and cross sells related banking accounts and services.

The Virtual Business Banker I (VBB I) is responsible for daily operations, execution and support of inbound/outbound portfolio retention and sales efforts occurring within a virtual e nvironment.  VBB I will focus attention on proactively maintaining and deepening an existing portfolio of medium to high net worth small business owner relationships through ret ention of existing business and cross sell of additional business products and services.  Th rough outbound, proactive outreach, the VBB I will be expected to build relationships by engaging in consultative dialogue with each client in their assigned portfolio , performing an assessment of business operations and associated needs, which may identify additional products and services .

The VBB I will have an u nderstanding of the business cash flow cycle and will possess the ability to apply basic business credit sales skills to the client interaction using an existing multi touch client contact strategy and sales process .  

The VBB I portfolio is made up of moderately complex Business Banker Segment Clients, who have less complex Treasury Management and Credit needs not to exceed $1M .

General Responsibilities:

  • Responsible for relationship management of the assigned book of business
  • Requires ability to proactively build and retain relationships and deepen these relationships in a digital / virtual environment .
  • Build a strong team interaction model to best support customers and achieve a meaningful customer relationship experience that lends itself to understanding of the client's industry, business needs and future business plans.
  • Exhibits the ability to proactively consult in a virtual/digital environment while navigating a computerized data entry system and other relevant applications.
  • Meets/Exceeds sales production volume and revenue targets as agreed upon by Virtual Business Banking Manager
  • Acts as expert for S mall B usiness S pecialists when needed
  • Has a thorough understanding of the client's needs and can build and deepen relationships through sale of additional products and services to Business Banking segment clients.
  • Applies business cash flow cycle in client discussion along with business credit sales skills
  • Exhibits in depth knowledge of the organization, products, and/or services
  • Maintains a consistent and disciplined calling program on clients to identify and capture high quality new deposit and loan business from existing clients and achieve or exceed targets
  • Assesses customer needs and suggest/promote alternative products or services through defined sales process
  • Actively utilizes Sales Relationship Management system with calls, pipeline activities and sales results
  • Maintains a clear product and service knowledge skill set to adequately meet the needs of the business through a consultative discussion that effectively establish es rapport, analyze s needs and recommends the appropriate product solution
  • Understands proper problem resolution and refer s appropriate servicing issue resolutions to the appropriate servicing call center or Sales Support Specialist
  • Maintains accountability for the execution of risk management / compliance protocols within the sales process
  • Execute on Well Managed Processes, including but not limited to new account opening and credit requests
  • Facilitates transfer of referral customer to appropriate partner channel for Treasury Management , Merchant Service product s, Small Business Card and Commercial Card needs and follow s up to ensure products/accounts are opened and engaged
  • In support of the virtual environment and various time zones, schedules may not be permanently fixed as 8-5

Work at Home Technology Requirements:
  • A secure home office environment that is free from background noise and distractions
  • A reliable private internet connection that is not supplied by use cellular data (hot spot)
    • Cable or fiber connections are preferred
    • Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found here . To test your home internet from your personal computer at home, type into the web browser of your personal computer.
    • Sustained ability to maintain latency less than 250 ms in voice calls is required
  • Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
    • A private network is password protected where you have ownership or line of site to every device on the network
  • Capital One reserves the right to request proof of internet provider, speed and service package from the associate
  • Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.

Work at Home Living Requirements:
  • Candidates must live within approximately100 miles driving distance of Plano, TX (75024), Houston, TX (77056), McLean, VA (22102), Melville, NY (11747), or New York, NY {10171} and be comfortable coming in person whenever required with no less than 24 hours notice.

If you are unable to attain the required Capital One Work at Home compatible internet access or you live beyond 125 miles of the specified hub site, Capital One reserves the right to rescind this offer.

Basic Qualifications

  • At least 3 years of banking experience
  • At least 3 years of customer service experience

Preferred Qualifications
  • Bachelor's degree
  • 4+ years of banking experience
  • 2+ years of phone based sales experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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