Support Specialist, Senior

Capital One
Plano, Texas
Jun 19, 2022
Jul 19, 2022
Full Time
Plano 3 (31063), United States of America, Plano, Texas

Support Specialist, Senior

The role is responsible for the execution of the Major Incident Management process. This includes facilitation of technical and application recovery bridges, documenting recovery timelines, and communicating with all levels of leadership. Successful Major Incident Managers thrive on challenge, are calm under pressure, and can think on their feet.

  • Provide focus, direction, and create a controlled environment for swift recovery.
  • Be the obvious individual on the bridge that participants will seek for updates, guidance, questions, and other critical facilitation needs.
  • Capture good incident documentation and deliver quality communications along with balancing a high attention to detail, excellent people skills and perseverance in a fast-paced environment.
  • Assess priority for major incidents with support teams and senior IT/Business Leadership
  • When you aren't managing a critical incident, you'll maintain excellent situational awareness by utilizing tools and communication channels to be on guard for potential new incidents on the rise.

Basic Qualifications:

• Associates Degree or military experience

• 2 years of experience in Application Technical Support

• 5 years of experience in Network Support

• 2 years of experience in Field Computer Technician

• 1 year of experience in Reporting and Analysis

Preferred Qualifications:
  • Bachelor's degree in IT or related professional experience in field
  • 5 years experience in Information Technology with direct experience with incident response
  • Superior verbal and written communication skills, including the ability to effectively and clearly communicate complex scenarios to non-technical colleagues.
  • Strong ability to prioritize and complete multiple tasks during time critical and high pressure situations
  • Excellent time management, communication, and emotional intelligence skills
  • Strong analytical skills to support the synthesis of knowledge and information out of abstract and varying types of data points
  • Cloud Experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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