Skip to main content

This job has expired

Support Specialist, Senior

Employer
Capital One
Location
Plano, Texas
Closing date
Jul 15, 2022

View more

Job Details

Plano 3 (31063), United States of America, Plano, Texas

Support Specialist, Senior

The role is responsible for the execution of the Major Incident Management process. This includes facilitation of technical and application recovery bridges, documenting recovery timelines, and communicating with all levels of leadership. Successful Major Incident Managers thrive on challenge, are calm under pressure, and can think on their feet.

Responsibilities:
  • Provide focus, direction, and create a controlled environment for swift recovery.
  • Be the obvious individual on the bridge that participants will seek for updates, guidance, questions, and other critical facilitation needs.
  • Capture good incident documentation and deliver quality communications along with balancing a high attention to detail, excellent people skills and perseverance in a fast-paced environment.
  • Assess priority for major incidents with support teams and senior IT/Business Leadership
  • When you aren't managing a critical incident, you'll maintain excellent situational awareness by utilizing tools and communication channels to be on guard for potential new incidents on the rise.


Basic Qualifications:

• Associates Degree or military experience

• 2 years of experience in Application Technical Support

• 5 years of experience in Network Support

• 2 years of experience in Field Computer Technician

• 1 year of experience in Reporting and Analysis

Preferred Qualifications:
  • Bachelor's degree in IT or related professional experience in field
  • 5 years experience in Information Technology with direct experience with incident response
  • Superior verbal and written communication skills, including the ability to effectively and clearly communicate complex scenarios to non-technical colleagues.
  • Strong ability to prioritize and complete multiple tasks during time critical and high pressure situations
  • Excellent time management, communication, and emotional intelligence skills
  • Strong analytical skills to support the synthesis of knowledge and information out of abstract and varying types of data points
  • Cloud Experience


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Company

We Don’t Only Think Big Things—At Capital One, We Do Big Things.

You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.

Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.

Be inspired. Be yourself. That’s #LifeAtCapitalOne.

Creating a Culture of Belonging

At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.

We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.

We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:

Create a culture of belonging where everyone can thrive and innovate

Attract and develop talent from all backgrounds and experiences

Ensure our systems and programs promote fairness and equity

Get a career with more at Capital One.  Discover it for yourself today.

Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.

cap

Company info
Website
Location

United States

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert