Support Specialist, Special Assets Group, Small Business Bank

Capital One
Plano, Texas
Jun 18, 2022
Jul 18, 2022
Full Time
Plano 2 (31062), United States of America, Plano, Texas

Support Specialist, Special Assets Group, Small Business Bank

The Special Assets Group Support Specialist (SAGSS) primarily supports the Small Business Operations Special Assets Team.


  • Assisting Special Assets Officers (SAO) in managing a portfolio of complex relationships including loans and deposits.
  • The SAGSS is a customer facing associate who also supports complex customer service needs including assisting with daily overdraft review and financial statement collection.
  • Assists with completion of regular reporting to leadership, as required by credit policy
  • The SAGSS is the champion of operational excellence, SAG support and servicing for the Small Business Operations Team
  • Research information for customer/prospect
  • Deliver high quality customer service and accurate/timely problem resolution
  • Maintain data integrity to include bank systems
  • Act as operational resource for the team
  • Assist with training of new hires/mentors
  • Maintain satisfactory audit scores
  • Complete mandatory compliance training

Additional responsibilities include projects, participation in bank initiatives, training and compliance.

Work at Home Technology Requirements:
  • A secure home office environment that is free from background noise and distractions
  • A reliable private internet connection that is not supplied by use cellular data (hot spot)
    • Cable or fiber connections are preferred
    • Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found here . To test your home internet from your personal computer at home, type into the web browser of your personal computer.
    • Sustained ability to maintain latency less than 250 ms in voice calls is required
  • Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
    • A private network is password protected where you have ownership or line of site to every device on the network
  • Capital One reserves the right to request proof of internet provider, speed and service package from the associate
  • Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.

Work at Home Living Requirements:
  • Candidates must live within approximately 100 miles driving distance of Plano, TX (75024), Mandeville, LA (70471), Melville, NY (11747), NYC, NY (10171), McLean, VA (22102), Richmond, VA (23238) and be comfortable coming in person whenever required with no less than 24 hours notice.

If you are unable to attain the required Capital One Work at Home compatible internet access or you live beyond 125 miles of the specified hub site, Capital One reserves the right to rescind this offer.

Basic Qualifications:
  • High School Diploma, GED or equivalent certification
  • At least 2 years of banking experience
  • At least 2 years of experience in supporting Special Assets, Collections or Workout
  • At least 2 years of experience with Google Suite Products

Preferred Qualifications:
  • 4+ years banking experience
  • 4+ years of experience in supporting Special Assets, Collections or Workout
  • Strong communication and collaboration skills
  • Strong problem solving and influencing skills
  • Working knowledge of ABCS, Touchpoint, and ALS systems

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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