Manager, Community Reinvestment Act Community Development Qualification

Capital One
Richmond, Virginia
Jun 18, 2022
Jul 18, 2022
Full Time
West Creek 6 (12076), United States of America, Richmond, Virginia

Manager, Community Reinvestment Act Community Development Qualification

Within Capital One, External Affairs (EA) is an organization dedicated to delivering on Capital One's Mission by strengthening our reputation, deepening our relationships in our communities, managing engagement with the federal bank regulatory agencies, and serving as Capital One's voice in the legislative and political processes at the federal, state and local levels. The EA organization comprises Community Reinvestment Act (CRA) Strategy & Program Management, Government & Policy Affairs, Regulatory Relations, Corporate Communications, Community Finance, Community Impact & Investment, and EA Strategy & Engagement. Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future.

The CRA Strategy & Program Management (S&PM) team partners with lines of business across the enterprise to sustain Capital One's longstanding Outstanding CRA performance. We maintain high data quality and control standards, and develop and support effective strategies with each applicable business. Most importantly, we manage CRA examinations by showing the bank examiners how Capital One effectively responds to the lending, investment, and service needs of the communities where we do business. We convey Capital One's comprehensive and durable approach to improving the financial well-being of low- and moderate-income people and neighborhoods.

Within CRA S&PM, the Community Development (CD) Qualification team is looking for a self-starting Manager to play a critical role in support of the company's efforts to continue our track record of outstanding CRA performance. Be the brains behind the scenes to move community development projects and data-related initiatives forward and help us meet our CRA objectives. Utilize your keen eye for detail to review data, research details, while using your ability to use judgment and make decisions. In addition to digging in the data, this position will allow you to partner and engage with other team members to collaboratively clarify data points to accurately and effectively report findings. Like piecing together a puzzle, this role will allow you to find the details and put them together to tell a very important and compelling Capital One CRA story.

You should consider this role if you're someone who:
  • Lives for highly detailed work and quality control
  • Thrives in a dynamic environment managing multiple deliverables at the same time
  • Relishes researching and interpreting data from a variety of sources
  • Appreciates a balance of working independently and as part of a team

Key Responsibilities:
  • Perform analysis of information, manage the collection of documentation, and qualification/validation of Community Development (CD) activities.
  • Utilize data management/workflow systems to ensure data integrity and full documentation of CD activities
  • Conduct quality assurance/audit reviews to ensure data integrity and process consistency
  • Oversee the development and/or maintenance of formal process documentation including job aids and other procedural documents
  • Lead efforts to prepare for CRA examinations, internal audits and controls testing
  • Participate in and execute special projects and effectively manage assigned deliverables
  • Identify opportunities and actively engage in efforts that improve or streamline qualification processes
  • Act as a subject matter expert and provide consulting or advisory services to business or internal partners as needed.

Basic Qualifications:
  • Bachelor's degree or Military experience
  • At least 3 years experience in compliance or auditing or document review, or any combination
  • At least 1 year of experience using GSuite or Microsoft Office and internet research tools

Preferred Qualifications:
  • At least 2 years of experience in the Community Reinvestment Act field, including CD data validation
  • At least 2 years of experience with CRA Wiz or other CD data management systems or web-based applications that support loans, grants, investments or services validation and reporting
  • At least 1 year of experience working in a regulatory, audit, legal, or risk team

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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