Senior Executive Assistant - US Card: Corporate Overhead

Capital One
McLean, Virginia
Jun 17, 2022
Jul 17, 2022
Full Time
Center 1 (19052), United States of America, McLean, Virginia

Senior Executive Assistant - US Card: Corporate Overhead

A great opportunity exists for a detail-oriented, innovative, and experienced Senior Executive Assistant professional to support Capital One Executive, Celia Edwards Karam, who leads our International & Servicing Teams.

As one of the "100 Best Companies to Work For," the ideal candidate can look forward to coming to work every day with a team of people that are committed to Capital One's corporate culture of "excellence" and "doing the right thing". As such, the ideal candidate for this highly visible and influential role will possess an elevated set of moral and ethical principles, promote the value of trust throughout the organization, consistently keep commitments, and employ exceptional follow-through. S/he will demonstrate personal integrity, and earn the trust of associates by communicating openly.

Senior Executive Assistants at Capital One perform an array of administrative and clerical functions essential to running an organization efficiently. The successful candidate will serve as an information and communication manager for an office, plan and schedule meetings by managing calendars; handle travel arrangements; create expense reports and disseminate information. There are opportunities for personal and professional fulfillment in a dynamic, technologically-progressive organization.

The Senior Executive Assistant will be responsible for the following:
  • Provide an exceptional standard of support for the EVP by serving as not only a gatekeeper, but additionally as the central point of contact.
  • Provide strategic calendaring for Celia to ensure highest business and personal leverage
  • Organize meetings by generating invitations and coordinating complex calendars, in addition to reserving meeting rooms. S/he will organize for catering, audio/video, and other essential services as needed.
  • Organize team events and functions for the EVP and Senior Leadership Team.
  • Answer incoming calls and provide support as required by taking inclusive messages that allow the executive to respond effectively. S/he will autonomously provide assistance as required.
  • Schedule travel and create expense reports using Capital One systems.
  • Leverage experience with all office landscapes such as scanners, fax machines, copy machines, and multi-line phones.
  • Maintain highly organized confidential files and records.
  • Manage multiple projects, taking on new responsibilities, autonomously provide solutions and assistance, and handle novel issues.
  • Partner with COS:
    • Empower an admin team to feel engaged, included, and developed; and to ensure they have the correct resources or know where to find them to be successful
    • Create a system for admin talent development via involvement with the COS office projects to increase leverage for our teams
  • Coordinate with executive communications
    • Support communications by coordinating schedules and preparation materials for speaking engagements
    • Ensure that all speaking and communication requests are redirected to the communications lead
    • Proactively identify opportunities to share helpful information across Chief-of-staff, HR, and Communications teams

The successful candidate will be a self-starter and should possess the confidence and poise to work with the executive leadership team, other administrative professionals and various external stakeholders. S/he will be pro-active, have a strong attention to detail, good team dynamics, and an ability to work independently as needed.

Specific candidate competencies include, but are not limited to:
  • Excellent interpersonal and communication skills and the ability to interact with individuals at all levels of the organization.
  • Resourcefulness with strong problem-solving skills.
  • Excellent time management skills, and understanding of the urgency of matters relating to the executive and the department.
  • Strong judgment, emotional intelligence, and integrity are essential for this position. In addition, the candidate must be comfortable working in a high-energy, collaborative, professional environment with an evolving culture as a result of continuous growth.
  • Transparent in their communications and have the ability to work with highly confidential information.
  • Highly motivated, energetic, extremely personable and comfortable working closely with executive management.
  • Intellectually curious - asks questions & challenge conventional thinking
  • Courage and creativity to create bold solutions
  • Growth mindset, with a willingness to test & learn methods
  • Comfort with communicating and influencing across all levels to a diverse group of stakeholders
  • Proactivity in taking initiative and driving processes independently

Basic Qualifications:
  • High School Diploma, GED or Equivalent Certification
  • At least 4 years of previous administrative support experience
  • At least 4 years of experience in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) or Google Suite

Preferred Qualifications:
  • Bachelor's Degree
  • At least 7+ years of executive administrative support responsibilities, with a high emphasis on and history of successfully maintaining a 1:1 relationship with a senior executive.
  • At least 5+ years of calendar management supporting executive-level
  • At least 1+ year of meeting and event planning experience
  • Experience setting up video conference and Zoom/Skype technology for meeting users
  • Experience planning ahead and managing time effectively
  • Excellent written and verbal communications
  • Excellent organizational skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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