Arlington County, Virginia
$22.31 - $34.06 Hourly
Jun 17, 2022
Jul 22, 2022
Full Time
Position Information
Arlington County's Public Library is seeking temporary Substitute Library Assistants to support permanent staff provide services to patrons of all ages and backgrounds. These positions help the public with circulation requests, technology assistance, and information about the library's programs and policies.

Specific duties include:

  • Performing circulation duties such as issuing library cards, placing items on reserve, locating materials, assessing fines, and collecting payments;
  • Helping patrons with the library's technology related services including use of the library catalog and other electronic resources;
  • Providing information to patrons about programs offered throughout the library system and the availability of equipment and facilities use;
  • Re-shelving materials and/or creating shelving carts, identifying materials which are lost, damaged, or in need of repair and other collection management tasks;
  • Coordinating audiovisual equipment usage for conference room meetings and troubleshooting malfunctioning equipment;
  • Assisting staff with maintaining a safe atmosphere by enforcing the library's policies and procedures and with opening and closing the building; and
  • Provides reference and reader's advisory services to patrons.

The ideal candidate will be an eager learner and problem solver with a commitment to offering excellent customer service to all library users.

Selection Criteria
Minimum: Associate's degree or two years of college course work from an accredited college or university, plus two years of library experience providing customer service that includes resolving patron problems, explaining policies and procedures, providing information, and/or processing materials in a library environment.

Substitution: Additional direct-facing customer service experience may be substituted for up to two years of experience in library procedures.

Desirable: Preference may be given to applicants with one or more of the following:

  • Previous library experience within the past 5 years;
  • Handling money and a cash register;
  • Providing customer service to diverse populations including some with limited English ability; and/or
  • Troubleshooting and/or assisting with public computers and copiers/printers.

Special Requirements
Covid-19 Vaccination : Arlington County Government is committed to the health, safety, and wellness for all staff. In support of that commitment, all current and newly hired employees are required to provide proof of Covid-19 vaccination. For those qualified employees with a disability or sincerely held religious belief which prohibits them from receiving a vaccine, you will be able to contact the Office of Human Rights to request a reasonable accommodation. Adherence to this policy is a condition of employment.

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