VTC Operations Lead

VTC Operations Lead

Wright-Patterson AFB, OH Join our Talent Network

TheVTC Operations Lead will provide Video Teleconferencing (VTC) support. This will include 7 VTC facilities, 100+ Tandberg desktop VTC's, and 1 SIPRNet VTC room in Wright Patterson, OH.

Duties and Responsibilities:

• Schedule VTC sessions
  
• Provide VTC session support
  
• Meet with customer to discuss requirements
  
• Coordinate and verify site locations and availability
  
• Input data into VTC Wizard
  
• Verify call is scheduled and shall mitigate conflicts
  
• Provide locations, times, and dates of VTC sessions to customers
  
• Interface with senior DoD personnel
  
• Verify the VTC starts on time and performs all communications checks with each participant prior to the sit down time for the VTC call
  
• Be on-call during all VTC sessions
  
• Respond in person to all issues/problems with the VTC session
  
• Keep all participants advised of the progress and resolution of all issues/problems with the VTC session
  
• Provide preliminary troubleshooting procedures and elevate issues that cannot be resolved
  
• Monitor all maintenance and repairs
  
• Coordinate all system outages with the Communication Focal Point
  
• Provide training and guidance to session participants on use of VTC systems
  
• Provide monthly functional area reports summarizing work accomplished, work planned in the next month, and important issues occurring during the month
  
• Supervisory Responsibilities
  
• Other duties as assigned
  

Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

• Bachelor's degree and 10+ years relevant experience OR
  
• Associate degree and 12+ years relevant experience OR
  
• High school diploma or GED and 14+ years relevant experience
  
• DIA sponsored training class via JWICS VTC within two weeks of contract performance start is required
  
• TS/SCI clearance required
  
• The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief
  

Knowledge, Skills and Abilities:

• Ability to work independently and yet be effective within a team setting
  
• Must be capable of managing multiple efforts with time related constraints in a fast-paced contracting environment
  
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
  
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
  
• Excellent skills in Microsoft Word, Excel, and other Office applications
  
• Experience working in a home office setting
  
• Ability to train end users on frequently asked technical issues
  
• Ability to provide technical assistance and support over the phone with good phone skills and a professional demeanor
  
• Previous customer service experience strongly desired
  
• Good problem-solving skill with the ability to visualize a problem or situation and think abstractly to solve it
  

Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Sexual Orientation/Gender Identity

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