Desk Side Engineer Senior

Location
Washington, District Of Columbia
Posted
Jun 15, 2022
Closes
Jul 20, 2022
Ref
21638
Function
Engineer
Hours
Full Time
Summary

This position is in Washington, DC at the Department of Transportation (DOT) Headquarters' Building and is assigned to provide the below described services in support of the Desktop Engineering team. The Desk Side Engineer - Senior will be assigned to the Tier 2 Desktop Engineering team and serve as a Desktop Engineer focusing on supporting customer requests and on the requests for technology refresh (replacement and upgrade of current desktops or laptops). The work is performed in a Microsoft Windows environment. Desktop Engineering/Customer support activities are performed within the DOT Headquarters building in Washington, DC.

Responsibilities
  • Perform day-to-day activities required to provide Tier 2 support to end users, including move/add/change of end user equipment, software install and upgrades, and general troubleshooting and problem resolution.
  • The support will range from simple to complex system issues and may include VIP support requirements.
  • Troubleshoot Microsoft Windows 7, 10 (mid-level).
  • Install and configure new machines in a Windows environment (mid-level).
  • Provide remote tool support.
  • Provide conference room/VTC setups.
  • Other duties as assigned

Qualifications
  • High school diploma or GED required
  • 3+ years of related experience providing IT hardware and software deployment, troubleshooting, and problem resolution support to end users
  • Background check required with the ability to obtain and active public trust
  • The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief

Knowledge, Skills and Abilities
  • Previous customer service experience strongly desired.
  • Ability to multitask between hardware and software solutions.
  • Ability to perform imaging of machines and troubleshooting during the image process are a plus.
  • General knowledge of smart cards/PIV cards.
  • Experience with Office 365, VPN, Active Directory, and Thin Client.
  • HDI desktop tech training required.
  • ITIL v4 certification required.
  • Ability to lift 40 lbs. or more.
  • Ability to prioritize issues and users.
  • Knowledge and use of Active Directory.
  • Ability to work independently and yet be effective within a team setting.
  • Must be capable of managing multiple efforts with time related constraints in a fast-paced contracting environment.
  • Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals.
  • Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
  • Excellent skills in Microsoft Word, Excel, and other Office applications.
  • Experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
  • Ability to provide technical assistance and support over the phone with good phone skills and a professional demeanor.
  • Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it.

#NJVC, LLC

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program

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