Associate Application Support Engineer

Location
Arnold, Missouri
Posted
Jun 15, 2022
Closes
Jul 20, 2022
Ref
21764
Function
Engineer
Hours
Full Time
Summary

The Associate Application Support Engineer will be part of an integrated Operations & Sustainment team that provides critical mission support to a DOD customer. The Associate Application Support Engineer will interface with other engineers co-located, as well as located at other agency facilities. The Associate Application Support Engineer provides support Monday through Friday during normal business hours.

Responsibilities
  • Provide support to day-to-day engineering operations of the customer's application.
  • Provide assistance to the customer with monitoring and problem investigation for segment interfaces.
  • Support on-site customers and provide technical customer service support including logging and triaging trouble calls, and monitoring customer requests via email, and Jabber.
  • Work closely with client/customer, to help define/review product and system requirements for hardware and software.
  • Test software and system performance as necessary to ensure customer needs are addressed.
  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
  • Troubleshoot and resolve issues with software or hardware.
  • Monitor and maintain computer systems and networks.
  • Ensure security and privacy of networks and computer systems.
  • Respond in a timely manner to service issues and requests.
  • Provide technical support across the company (this may be in person or over the phone).
  • Other duties as assigned.

Qualifications
  • High School Diploma or GED Equivalent
  • 1+ years of experience supporting a DOD and/or Intelligence Community customer
  • Security+ required within 90 days of hire
  • TS/SCI Security Clearance required
  • The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief

Knowledge, Skills and Abilities:
  • Basic knowledge of Linux commands (eg. can "ls", "cd", "pwd", "grep")
  • Basic knowledge of Scripting
  • Knowledge of all Microsoft Office products (Mail, Word, Excel, etc)
  • Strong analytical and problem-solving skills
  • Strong work ethic, attention to detail, and organizational skills
  • Excellent communications skills
  • Excellent interpersonal and customer service skills
  • Willingness to work with the team even if it includes performing routine tasks
  • Willing to learn and work towards becoming a more advanced Application Support Engineer
  • Ability to work independently and yet be effective within a team setting
  • Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
  • Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
  • Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others
  • Excellent skills in Microsoft Word, Excel, and other Office applications
  • Proficient with Microsoft Office applications, and experience working in a home office setting as well as the ability to train end-users on frequently asked technical issues
  • Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired
  • Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

#NJVC, LLC

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program

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