Associate Application Support Engineer

Arnold, Missouri
Jun 15, 2022
Jul 07, 2022
Full Time

The Associate Application Support Engineer will be part of an integrated Operations & Sustainment team that provides critical mission support to a DOD customer. The Associate Application Support Engineer will interface with other engineers co-located, as well as located at other agency facilities. The Associate Application Support Engineer provides support Monday through Friday during normal business hours.

  • Provide support to day-to-day engineering operations of the customer's application.
  • Provide assistance to the customer with monitoring and problem investigation for segment interfaces.
  • Support on-site customers and provide technical customer service support including logging and triaging trouble calls, and monitoring customer requests via email, and Jabber.
  • Work closely with client/customer, to help define/review product and system requirements for hardware and software.
  • Test software and system performance as necessary to ensure customer needs are addressed.
  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
  • Troubleshoot and resolve issues with software or hardware.
  • Monitor and maintain computer systems and networks.
  • Ensure security and privacy of networks and computer systems.
  • Respond in a timely manner to service issues and requests.
  • Provide technical support across the company (this may be in person or over the phone).
  • Other duties as assigned.

  • High School Diploma or GED Equivalent
  • 1+ years of experience supporting a DOD and/or Intelligence Community customer
  • Security+ required within 90 days of hire
  • TS/SCI Security Clearance required
  • The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief

Knowledge, Skills and Abilities:
  • Basic knowledge of Linux commands (eg. can "ls", "cd", "pwd", "grep")
  • Basic knowledge of Scripting
  • Knowledge of all Microsoft Office products (Mail, Word, Excel, etc)
  • Strong analytical and problem-solving skills
  • Strong work ethic, attention to detail, and organizational skills
  • Excellent communications skills
  • Excellent interpersonal and customer service skills
  • Willingness to work with the team even if it includes performing routine tasks
  • Willing to learn and work towards becoming a more advanced Application Support Engineer
  • Ability to work independently and yet be effective within a team setting
  • Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
  • Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
  • Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others
  • Excellent skills in Microsoft Word, Excel, and other Office applications
  • Proficient with Microsoft Office applications, and experience working in a home office setting as well as the ability to train end-users on frequently asked technical issues
  • Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired
  • Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it


Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program

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