Systems Administrator, Senior

Location
Fort Leavenworth, Kansas
Posted
Jun 15, 2022
Closes
Jul 20, 2022
Ref
21819
Function
Administrative
Hours
Full Time
Summary

The Systems Administrator - Senior provides IT support services at multiple tier levels ensuring highly reliable, secure services are available for each of the supported users. The Systems Administrator - Senior may also provide plans and policy recommendations to ensure system operations, maintenance, and defense are consistent with the best practices and compliant with regulatory requirements. They will oversee day-to-day mission activities and provide continuous feedback to the Program Manager and government representatives.

Responsibilities
  • Participate in weekly and monthly meetings, providing regular updates on program status and customer satisfaction to CITES leadership.
  • Complete and submit weekly and monthly reports to the Program Manager and internal deliverables as required by customer organizations.
  • Support PM by timely tracking, developing and providing program deliverables.
  • Serve as the focal point for quality control support for contract activities and ISO requirements.
  • Set up desktop/notebook PC hardware to provide NEC baseline support.
  • Install and configure Operating Systems (OS) and based applications for networked computers.
  • Troubleshoot desktop/laptop/service hardware problems.
  • Set up user profiles, including email connection and the ability to set up and map users to printers and network drives.
  • Set up, install, and configure OS and baseline applications for server hardware to support NEC customers.
  • Provide access support, create new user accounts, assist the user with the first login, set up email, printers, and network drive mapping, change passwords and unlock accounts when requested, or escalate the ticket to the appropriate supporting element.
  • Schedule and perform software and hardware improvements, upgrades, patches, and configuration in accordance with IA release, timelines, and guidance.
  • Configure authorized copiers, printers, scanners, and MFDs.
  • Configure and maintain organizational Video Teleconference (VTC) studio.
  • Ensure other helpdesk employees are trained and contributing.
  • Manage any weekend or holiday work that allows for employees to have appropriate charge codes and time off from the prescribed mission.
  • Manage and participate in new customer onboarding or turn-in processes.
  • Assist organization with IT equipment logistics, including inventories, turn-ins, and set-ups for mobile devices, computers, monitors, and other ancillary devices.
  • Other duties as assigned.

Qualifications
  • Bachelor's degree in system administration OR High school diploma or GED and an additional 4+ years of related experience in lieu of degree
  • 7+ years of technical experience in helpdesk operations/administration
  • DoD 8570 compliant (Security+ minimum)
  • Computing Environment (CE): Microsoft Azure, Red Hat Linux, Server 2012/2012R2, Server 2016, or Server 2019 (a CE in one of these areas preferred)
  • Secret clearance required
  • The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief

Knowledge, Skills and Abilities:
  • Ability to work flexible hours during equipment upgrades, patches, or other technical network enhancements.
  • Adept at writing weekly and monthly reports on IT government contracts.
  • Leadership and self-direction skills.
  • Ability to solve complex problems using creative thinking skills.
  • Strong communication skills.
  • Ability to critically analyze and understand the systems and communicate system requirements or shortfalls to the customer and leadership.
  • Ability to travel, as required.
  • Ability to meet eligibility requirements of a government security clearance for access to classified information.
  • Experience with Microsoft Office, including MS Outlook, MS Teams, MS Project, MS PowerPoint, MS Excel, MS Word, SharePoint, and VISIO.

#Chenega IT Enterprise Services, LLC

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program

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