Client Service Assistant II

Location
Herndon, Virginia
Posted
Jun 15, 2022
Closes
Jul 15, 2022
Ref
2055
Function
Customer Service
Hours
Full Time
Overview

The Client Service Assistant II (CSA II) provides direct support to the Wealth/Financial Advisor(s). The CSA II's job is to help enhance the client experience by servicing the client's needs and providing administrative support to the Advisor in their daily business practices. Knowledge of firm policies, procedures and technology allows the CSA to interface with clients and prospects, anticipate their needs, resolve their problems, and follow through to provide exceptional service. The CSA should support the firm's initiatives and maintain risk awareness and regulatory knowledge.

Responsibilities

  • Prepare new account applications and all other pertinent documents
  • Prepare reports and other materials for client or prospect meetings
  • Answer client phone calls and provide necessary assistance, delivering outstanding client service
  • Greet clients in the office
  • Accept (with appropriate licensing and registration) and execute trade requests
  • Research and resolve notifications
  • Participate in team meetings and support staff meetings
  • Generate and review various reports on a routine basis with the advisor to include advisory reviews due, high/low cash, upcoming periodic distributions, listing of paperwork not returned from clients, etc.
  • Schedule annual advisory client review meetings and assist advisor with recording reviews into CRM
  • Management of the Advisor's calendar
  • Attend and support Advisor's client events and seminars/webinars
  • Preparation and tracking of life insurance applications
  • Coordination of various tasks with Operations as necessary
  • Ensure account document and database accuracy
  • Other duties as assigned
  • Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)

Qualifications

  • Bachelor's degree in Business related field or equivalent experience
  • Minimum of two years' experience in the financial services industry
  • FINRA Series 6 and 63 security licenses are required
  • Individual will be expected to obtain the FINRA Series 6 and 63 licenses within a specific period of time if the licenses are not currently not active
  • Prior experience providing excellent customer service and the ability to show a high level of attention to detail is required

As a COVID-19 safety measure, our employees must provide vaccination status and follow all safety protocols, which may include testing.

EEO Notice

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or HRDepartment@nwfcu.org.