Data Analytics & Operations Manager

Herndon, Virginia
Jun 15, 2022
Jul 09, 2022
Full Time

The Data Analytics and Operations (DAO) Manager is responsible for the overall success of the delivery of the organization's data needs, providing leadership and coaching to DAO staff. This position collaborates with business partners to build, deliver, and refine analytics that lead to data driven decisions. The successful candidate will serve as a key influencer and champion for the use and management of information and analytics to drive and measure company performance and actionable insights for use in daily and strategic decision-making.


  • Direct the staffing of the DAO team, including hiring, scheduling, training and development, and contract relationships
  • Mentor DAO staff for the purpose of achieving team and personal success
  • Consult with business units and senior leadership to enable the vision and delivery of a data-driven organization
  • Consult with business leaders on their business goals and recommend meaningful metrics and KPI's to ensure that analyses remain actionable and responsive to specific business needs
  • Provide analytical reporting and analysis with summarized key insights and recommendations to improve and optimize performance across a variety of business portfolios
  • Design and document dashboards, reports, and thresholds to alert business units of their business status and fluctuations in their portfolios.
  • Research, design, implement, and deploy scalable data analytics vision and machine learning solutions to challenge various business issues
  • Provide meaningful insights through advanced analytics models to drive optimization and improvement of key business needs including product development, marketing techniques, and business strategies
  • Partner closely with enterprise data teams to establish standards, processes, thresholds, data dictionaries, and compliance of enterprise data architecture
  • Ensure the quality, integrity, and accuracy of consumer data for enterprise data users (data science, analytics, reporting, and operations)
  • Review and perform root cause analysis of data errors and provide short-term and long-term solutions for issues, elevating issues when appropriate
  • Maintain awareness of current industry trends and make recommendations for future enhancements
  • Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)


  • Bachelors' degree in Analytics, Economics, Finance, Mathematics or related field
  • Minimum 4 years' of management experience
  • Excellent analytical capabilities and understanding of financial concepts and products
  • Demonstrated ability to understand business needs and objectives and to leverage data and analytics to support business needs
  • Ability to quickly become knowledgeable in current and future policies, practices, trends
  • Excellent judgment and ability to analyze issues quickly and independently and to take appropriate action with minimal supervision
  • Demonstrated ability to work well in a fast paced working environment and effectively balance multiple, concurrent demands and appropriately prioritize responsibilities
  • Ability to develop and maintain relationships with business leads at all levels in the organization
  • Ability to evaluate risk and identify program vulnerabilities
  • Excellent interpersonal and communication skills, oral and written
  • Must have the ability to work M-F 8:00 am-4:30 pm

  • Minimum 6 years' experience using dashboard technologies to tell data driven stories
  • Demonstrated experience with querying languages such as SQL, NoSQL
  • Knowledge of Python or R

As a COVID-19 safety measure, our employees must provide vaccination status and follow all safety protocols, which may include testing.

EEO Notice

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or

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