Principal Associate, Process Management - Emerging Merchant Businesses

Capital One
McLean, Virginia
Jun 14, 2022
Jul 13, 2022
Full Time
Center 1 (19052), United States of America, McLean, Virginia

Principal Associate, Process Management - Emerging Merchant Businesses

The Chief of Staff group for Emerging Merchant Businesses has the exciting opportunity to create the culture of our newly formed team to most effectively drive innovation in everything that we do. We're on a mission to remove the barriers to getting work done and empower associates at every level to do the best work of their lives.

EMB is a new team dedicated to discovering and accelerating high-growth opportunities at Capital One. Our newly formed organization is comprised of incredibly exciting Capital One businesses, including Capital One Shopping, Flex Pay, and Apollo. As part of the EMB team, you will work alongside experts across customer experience, data, technology (and more!) who are moving quickly to find the next big business at the company. We are looking for talented associates who are motivated to be part of this journey and help us shape the future of Capital One, growing and learning with a team who will invest in your development, foster an inclusive environment, and lead with heart to change banking for good.

  • Build & implement a strategy for infusing customer & merchant obsession into our work lives, utilizing successful models in other LOBs, other companies and unique ideas
  • Create ways for our associates to meet & talk live with merchants and customers
  • Plan events that allow us to get to know our customers and merchant partners better
  • Partner with other members of the Chief of Staff team to drive associate engagement and DIB

An ideal candidate will possess:
  • Exceptional verbal and written communicator
  • Creative problem solver with a strong passion for customer and merchant experience
  • Extremely organized planner who is comfortable driving cross team alignment

Basic Qualifications:
  • Bachelor's Degree or Military Experience
  • At least 2 years of experience in Business Process Management, Project Management or Risk Management
  • At least 2 years of experience with Microsoft Excel or Google Sheets

Preferred Qualifications:
  • Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
  • 4+ years of experience in Business Process Management, Project Management or Risk Management
  • 1+ years of experience with SQL
  • 1+ years of experience in Google Suite

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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