Human Services Coordinator Ii

Fairfax, Virginia
$45,448.83 - $75,748.19 Annually
Jun 11, 2022
Jun 25, 2022
Program Manager
Full Time
Job Announcement

Serves as a member of the Fairfax County Virginia Insurance Counseling and Assistance Program (VICAP) team. Heavily involved in the VICAP intake process. Exercises independent judgment in the application of knowledge of agency and community services and related policies and procedures regarding Medicare and Dual Eligibility Medicaid. Complies with VICAP policies and guidelines for counselors, including those regarding confidentiality and reporting of VICAP activities. Provides information about, and assistance with, issues related to Medicare, Dual Eligibility Medicaid, supplemental health insurance, long-term care insurance, other related health insurance programs, and Medicare fraud and abuse. Presents Medicare training to non-profit/senior groups and internal customers. Provides one-on-one counseling, utilizing approved internet-based programs to help clients compare Medicare health plan and prescription drug plan options and access other benefits. Responsible for coordinating and providing information to social workers, case managers and other staff regarding VICAP needs of clients.

Employment Standards


Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")

Graduation from an accredited four-year college or university with a degree in one of the social or behavioral sciences and one year of experience in full performance level human services coordination work in public, private, or volunteer organization.

SHIP/VICAP State certification: Certification as a Virginia Insurance Counselor for Medicare required within 60 days of hire. Annual re-certification also required.

  • Certification as a Virginia Insurance Counselor for Medicare
  • Public speaking.
  • Microsoft 2016 Office. Problem solving skills.
  • Familiarity with Federal and State regulations.
  • Organizational and staff coordination experience. Excellent communications skills.

The appointee to the position must satisfactorily complete a criminal background check and a Child Protective Services check.

This position is considered essential personnel and will be required to report to work during times designated countywide as approved for unscheduled leave regardless of the emergency situation (i.e., weather, transportation, other disaster).

All newly hired employees are required to be fully vaccinated against COVID-19 (two weeks after the last required dose) as a condition of employment or obtain approval of a medical or religious exemption prior to their start date. Proof of an exemption or vaccination status will be required during the pre-employment onboarding process. New employees who obtain an exemption from the vaccine mandate for medical or sincerely held religious beliefs may be subject to a weekly testing requirement. Vaccinated employees and employees with a medical or religious exemption will complete the attestation online on their first day of employment or shortly thereafter.


Job requires walking, standing, sitting (for long periods of time), kneeling, reaching, bending. Visual acuity is required to read data on a computer monitor; ability to operate keyboard driven equipment and computer. Position frequently communicates and must be able to exchange accurate information with others verbally and in writing. Employee may be required to lift or carry up to 25 lbs. occasionally. Generally, works in an office environment yet may occasionally be required to perform job duties outside of the typical office setting. All duties performed with or without reasonable accommodations.

Panel interview, may include practical exercise.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.

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