Human Service Worker Iv - Family Assistance Worker Supervisor

Fairfax, Virginia
$60,276.11 - $100,461.09 Annually
Jun 11, 2022
Jun 25, 2022
Full Time
Job Announcement

The Fairfax County Health Department is a progressive public health leader serving 1.2 million residents from diverse ethnic, cultural and economic backgrounds. With more than 100 years of leadership in the field, we are committed to promoting population health, protecting public health and the environment, and ensuring residents' equitable access to health services and information.

Under the direction of the Assistant Division Director of Health Services, provides oversight and program management, coordination and guidance to the intake and eligibility process for Health Department (HD) services. Responsible for programmatic oversight including the development and implementation of policies and procedures and resource management. Interprets, implements policy and procedures and compliance with local, state and federal regulations. Recruits, trains and supervises a team of Human Service Worker II (Family Assistance Workers). Assigns and schedules Human Service Worker IIs to meet changing customer needs. Provides direct service as needed to include interviewing, identification of appropriate services, registration and referral. Administers the maternity on-line medical referral services program.

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
Thorough knowledge of complex federal, state and local laws governing public assistance and welfare reform;

Knowledge of basic human behavior and social problems;

Knowledge of social, economic, health and cultural factors which can serve as barriers to employment;

Knowledge of best practices in workforce development and case management;

Ability to communicate effectively, both orally and in writing;

Ability to make mathematical computations;

Ability to schedule, organize, and manage workload of self and others sufficient to meet deadlines;

Ability to read, interpret and apply program policies and procedures;

Ability to use automated technology to conduct research, to establish and maintain case records, and to produce correspondence and reports;

Ability to interpret and analyze data;

Ability to handle multiple deadlines, high volume of client contact, high caseloads, and competing priorities;

Ability to establish and maintain effective working relationships with clients, co-workers, other human service providers and the general public;

Ability to work well with clients and coworkers from various socio-economic and cultural backgrounds;

Ability to maintain professional ethics related to confidentiality of client information;

Ability to work in a team environment;

Ability to work effectively with people under stress;

Ability to provide excellent customer service;

Ability to identify clients in crisis and intervene to stabilize the situation;

Ability to identify client issues requiring referral to other human service providers (e.g., substance abuse, spousal abuse);

Ability to supervise the work of others effectively;

Ability to provide ongoing, timely, and constructive feedback to staff regarding case work;

Ability to develop, train, mentor, and motivate staff;

Ability to review cases for consistency, best practice, timeliness, accuracy and appropriateness of action;

Ability to accept changes in work assignments and environment;

Ability to recognize and implement best proactive approaches to service delivery;

Ability to make public presentations.

Employment Standards

Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Graduation from an accredited four-year college or university with a bachelor's degree plus four years of professional human services or related work experience.

Job is generally sedentary in nature, and requires walking, standing, sitting (for long periods of time), and kneeling, reaching, bending, climbing stairs; may be required to lift or carry up to 25 lbs. occasionally. Uses hands to grasp, handle, or feel. Visual acuity is required to read data on a computer monitor; ability to operate keyboard driven equipment and computer. Position frequently communicates and must be able to exchange accurate information with others verbally and in writing. Ability to drive a motor vehicle. Generally, works in an office environment yet may occasionally be required to perform job duties outside of the typical office setting. All duties performed with or without reasonable accommodations. All duties performed with or without accommodations.


Appointee must complete a criminal background check, a check of the Child Protective Services Registry, a sanction screening, and a driving record check to the satisfaction of the employer.

All newly hired employees are required to be fully vaccinated against COVID-19 (two weeks after the last required dose) as a condition of employment or obtain approval of a medical or religious exemption prior to their start date. Proof of an exemption or vaccination status will be required during the pre-employment onboarding process. New employees who obtain an exemption from the vaccine mandate for medical or sincerely held religious beliefs may be subject to a weekly testing requirement. Vaccinated employees and employees with a medical or religious exemption will complete the attestation online on their first day of employment or shortly thereafter.

Knowledge and experience working with state eligibility regulations and local eligibility requirements.
Experience determining annual sliding scales for income determination, based on annual federal poverty level.
Experience with uninsured or underinsured clients.
Ability to identify service and community trends within programs to increase participation to continuously improve service, client flow, and to identify gaps for employee training
One to two years of experience providing leadership, management, and guidance to employees.
One to two years of experience creating an environment that is supportive of teamwork through shared decision making and conflict resolution.
Experience in providing excellent and high-quality customer service to internal and external customers.
Proficient in use of Microsoft Office (Word, Excel, PowerPoint).

Panel interview.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.

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