Sr. Associate, Process Management

Capital One
Richmond, Virginia
Jun 10, 2022
Jul 09, 2022
Full Time
West Creek 8 (12080), United States of America, Richmond, Virginia

Sr. Associate, Process Management

As a Process Manager and People Leader with the Debt Settlement Group (DSG) team at Capital One, you will be part of a smart, talented group as we embark on the next chapter for process, modernization, and building out our L2. As process manager and team lead, you will play a key role in delivering processes that impact the company's bottom line. In this position, you will contribute immediately while strengthening your process management best practices and people leadership skills.

We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. The ability to influence up is key to success in this position.

In this role you will monitor and maintain processes to ensure they are followed correctly and help resolve issues or escalate when necessary. Collect and analyze data, root cause and measure effectiveness of existing business processes. Communicate updates with internal customers on new and existing processes and provide internal customer support as needed.

General Responsibilities:
  • Monitor processes to ensure it is followed correctly by the business; correct issues or escalate with manager if controls are not working as planned
  • Identify and implement process improvements driving issue resolution/risk mitigation activities
  • Manage product upgrades processes, including continuous improvement of existing processes and design of new upgrade processes and strategies
  • Collaborate with various departments to develop prioritization and process health
  • Develop and perform quality assurance routines, controls, and monitoring to measure and analyze process performance on existing processes
  • Update process maps, procedures, or other artifacts and may maintain/ update documentation for new and existing processes
  • Collect, analyze and measure process data on the effectiveness of business processes, to initiate sustainable, repeatable, and quantifiable business practices and procedures; role may make improvements to processes
  • Research best practices
  • Collaborate with teammates on larger initiatives; may participate on cross-functional project teams and provide input for process improvement initiatives
  • Communicate updates with internal customers on new or existing processes; may include communications at the executive level; may provide customer service or training to users on process updates or rollouts; may deliver presentations.

Basic Qualifications:
  • High School Diploma, GED or equivalent certification
  • At least 1 years of experience in Process Management or Project Management
  • At least 1 year of experience in People Leadership

Preferred Qualifications:
  • Bachelor's Degree or military experience
  • Lean, Agile, Six Sigma, or Business Process Management certification
  • 3+ years of experience in Process Management or Project Management
  • 2+ years of experience in People Leadership

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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