Change Management & Communications Manager- Strategic Platforms

Capital One
McLean, Virginia
Jun 10, 2022
Jul 09, 2022
Full Time
Center 2 (19050), United States of America, McLean, Virginia

Change Management & Communications Manager- Strategic Platforms

The Strategic Platforms (SP) team is seeking a Change Management & Communications Manager to join the Chief of Staff team. This role will lead the governance of initiatives, lead process improvement activities, develop Standard Operating Practices (SOPs), support Strategic Platforms communications for multiple levels of the organization and lead associate engagement and culture activities for Strategic Platforms.This will be achieved through partnering with the leadership team and other team members to understand where process improvements are needed, documenting decisions, issues and risks and following up as appropriate to understand and develop initiatives, processes and communications to improve associate engagement as needed.

Key Responsibilities:
Manage the Program Governance for key Strategic Initiatives (meetings, documentation, follow-ups as appropriate) for key Strategic Platforms Initiatives.
Lead process improvement efforts in initiative prioritization, decision making and knowledge management.
Partner with Strategic Platforms leadership team to develop an associate engagement strategy and define culture initiatives. Identify culture champions and execute the strategy.
Partner with SP leadership and communications to develop multiple levels of SP communications to support stakeholder engagement.

What you will need for success:
Demonstrated abilities to build relationships, influence and drive actions with a wide range of levels
Deep empathy for associate care and interest in exceptional associate engagement
Exceptional Executive-facing verbal and written communication skills
Ability to influence and drive change, resulting in a cohesive and high performing team
Professional presence with ability to present to senior enterprise leaders
Work in a fast-paced business while balancing business priorities
Analytically rigorous and intellectually curious

Basic Qualifications:
• Bachelor's Degree or military experience
• At least 3 years of experience in Project or process management
• At least 3 years of experience in Business Management
• At least 3 years of experience in Communications planning and development

Preferred Qualifications:
• Bachelors Degree in business, finance or organizational development
•At least 5 years of experience in Project or process management
• At least 5 years of experience in Business Management, including managing departmental/divisional performance reporting, communications and strategy.
• At least 5 years of experience in Communications planning and development, including department communications, leadership team meetings, presentations, memos and reports

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Similar jobs