Common Services Clerk

Selection Process Nº: 75498-67

Salary: 50,149.00 USD per annum, plus benefits

Contract Type: Indeterminate or Term (Full-time) (I wish to create a pool for indeterminate, term, emergency (full and part-time))

Term Details: This position is a Locally Engaged Staff position, subject to the Terms and Conditions of Employment for LES in USA.

Job Function: Administrative

Classification: LE - A1

Location: the Embassy of Canada to the United States

Number of Vacancies: 1

Closing date for application: 4 July, 2022 at 23:59 UTC/GMT -5:00

Apply Here:  Common Services Clerk 75498-67 - the Embassy of Canada to the United States (international.gc.ca)

Summary of Duties:

The Embassy of Canada in Washington, D.C. is hiring Common Services Clerk (CSC) to provide clerical and administrative support services in the following areas: Program Support, Reception, Security, Mailroom. Depending on the role, Common Services Clerks perform some or all of the following duties:

•        Prepares material such as routine reports, letters, charts and tables; handles documents such as making photocopies, binding, filing, shredding, etc.; and obtains routine approvals and signatures as per established processes and procedures.

•        In accordance with classification of documentation policy, maintains electronic and paper records/data, files, lists and databases such as inventories, visitor logs, invoice tracking charts, etc.; enters data in departmental integrated automated financial, procurement, HRMS, and consular systems; and keeps various manuals and publications up to date for office reference purposes.

•        Provides mail services, including shipping, receiving and distribution. 

•        Provides reception services, including receiving phone calls and welcoming visitors.

•        Escorts headquarters personnel, visitors, or contractors in accordance with security policy.

•        Performs security screening, including the screening of mail, and/or patrol functions as required.

•        Reports any safety or hazardous problems or accidents in order to ensure proper follow-up action and ensures that all information and activities are reported in the appropriate logs or registers.

 

Area of Selection:

Open to internal and external applicants who are residents of the United States having independent work authorization and status in accordance with U.S. protocol directives for employment in a foreign mission (US Citizens, Legal Permanent Residents or A, G or NATO-2 category visa-holders) who meet all of the essential requirements stated below and whose applications are received by the closing date. Please note that the mission will not reimburse relocation costs under any circumstance and that the mission does not sponsor work authorizations directly or indirectly.

The Government of Canada is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered based on merit. Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies.

 

ESSENTIAL QUALIFICATIONS

Candidates will initially be screened against the Essential Qualifications relating to education, language* and experience.

Candidates must clearly demonstrate when applying to the position how they meet each of these essential qualifications.

*Language will be assessed further during the process. 

Education:

Candidates will be required to provide proof of the completion of their education.

•    Successful completion of secondary school or equivalent.

Language:

• Good working knowledge of English (reading, writing, comprehension and speaking).

Experience:

1.   Relevant and recent work experience in administration, protective security or law enforcement at a diplomatic mission, international organization or private company.
2.   Relevant and recent experience working with the general public to provide front-line client service.
*Recent experience defined as within the last three years.
 

RATED REQUIREMENTS

The Rated Requirements are part of the essential qualifications and are relating to knowledge, abilities and competencies. Methods of assessment for rated requirements may include, but are not limited to, a written examination, an oral interview (online pre-recorded/live or in-person), role-play, practical tests, presentations and/or psychometric assessment.

 

Knowledge:

1.    Knowledge of standard administrative procedures.
2.    Knowledge of safety and security concepts, including with respect to security of people and assets.

Competencies:

1.   Effective interpersonal skills.
2.   Sound judgement.
3.   Client service-orientation.  
4.   Adaptability and flexibility.
5.   Dependability.

Abilities: 

1.    Communicate clearly in English, both orally and in writing;
2.    Observe potential irregularities, such as breaches, hazards or emergency situations.
3.    Appropriately prioritize tasks.
4.    Perform moderate physical activity, including standing and/or walking for extended periods of time and regularly and repeatedly lifting packages up to 50 lbs (22 kg).
5.    Quickly and appropriately react to stressful situations.
6.    Effectively use Microsoft Office products, including Excel.

 

Asset Qualifications:

Preference may be given to candidates who meet the Asset Qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications.

1.    Ability to communicate in French (orally and in writing)
2.    Experience operating x-ray machines and interpreting x-ray images.
3.    Valid American Red Cross Basic First Aid/CPR (or Canadian equivalent).
4.    A Bachelor’s degree.

 

Operational Requirements:

•    Normal hours of work for this position are in accordance with the Locally Engaged Staff (LES) regulations of 37.50 hours per week.
•    Occasional overtime, including evenings and weekends, may be required with advance notice.
•    Location of work: Work is normally performed on-site.
 

Conditions of Employment:

Conditions of employment must be met or complied with before being appointed to a particular position, and are to be maintained throughout the employment while being the incumbent of this position.

- Valid work authorization: Ability to obtain and hold a valid work authorization covering the entire employment period.

- Security screening: Obtain and maintain a Reliability Status (security level) which includes a criminal and credit background check from the Government of Canada covering the entire employment period.

- Vaccination compliance: All new hires on or after the effective date of October 6, 2021 are required to be fully vaccinated against COVID-19 as a condition of employment and to attest that they are fully vaccinated against COVID-19 prior to their starting date unless accommodation measures are granted.

- Other conditions of employment:

Must have Independent work authorization in the United States and status in accordance with United States protocol directives for foreign missions. In this respect, applicants must confirm independent work authorization in the United States (e.g. US Citizen, U.S Legal Permanent Resident (LPR), or specific visa categories (e.g. dependents of Diplomatic and Official Visas holders)) as required by the Department of State for employment in a foreign mission.

 

Special Request from Mission / Additional Comments:

• Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture.
• Canada’s strength is diversity and it has played a key role in Canada’s history and development. The Embassy values diversity, equity and inclusion in our workforce.
• We offer a competitive salary, generous leave, 12 weeks of paid parental leave and a strong benefits package that includes medical, dental, long-term disability and a retirement savings plan. Please find a summary of our benefits package and information on employment eligibility at Jobs at our offices in the United States. 

How to Apply

• You must submit your application using the "Apply online" function. Only applications submitted via VidCruiter will be considered, unless a valid reason is presented and accepted prior to the closing date.
• Do not include personal data such as; age, date of birth, gender, marital status, family status, religion or a picture in your application form, CV nor cover letter (as required). Please only include information relevant to the vacancy as requested in the job poster.
• You must clearly demonstrate in answering the screening questions how you meet the education and experience factors listed in the essential and asset qualifications. You must provide specific examples to demonstrate clearly how you meet the qualifications. Global Affairs Canada cannot make any assumptions about your studies nor experience. Simply saying you have the required qualifications or listing your current duties will not be sufficient. Instead, you must provide concrete and detailed examples that clearly explain where, when, and how you gained the experience. No additional information will be sought beyond what you submit in your online application.
• Candidates may be required to upload a CV and/or a cover letter in English or French. These documents may be used as a secondary source to validate the answers to the screening questions.
• Applications which do not include all of the requested documents or information and/or which are not received by the closing date will be rejected.
• Candidates who are unable to submit their application due to technical difficulties must report these to LES-E-Recruitment-WSHDC@international.gc.ca prior to the closing date. Failure to do so will result in the application being rejected.

 

Important Notes

• Only applications submitted in one of the official languages of Canada will be accepted (English or French).
• The language requirement for this position is identified under the essential qualifications (language). In consequence, the assessment process for this vacancy will be conducted in English.
• Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required.

• Candidates must provide an email address that accepts email from unknown users and regularly check their email, including spam folder.
• Reference checks may be sought for candidates who succeeded all of the assessments.
• Please note that the Embassy of Canada to the United States does not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs.
• Before an offer of employment can be made, successful candidates must provide a local residence address as proof of residence in the specified area of selection. This information is necessary to issue a letter of offer.
• We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact us at LES-E-Recruitment-WSHDC@international.gc.ca to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
• The results of this selection process may also be used to establish one or more pools of fully or partially qualified candidates for similar term, indeterminate, part-time or full-time openings at the Embassy of Canada to the United States which might arise following the completion of this selection process.
• For Canadian citizens/residents and Canadian dual nationals, please note that it is your responsibility to enquire with the Canadian Revenue Agency about any possible taxation implications linked to an employment with the Government of Canada.