Senior Associate, Project Manager - Commercial Client Support

Capital One
Melville, New York
Jun 09, 2022
Jul 08, 2022
Full Time
1307 Walt Whitman (22600), United States of America, Melville, New York

Senior Associate, Project Manager - Commercial Client Support

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Opsrole may be the role for you! You must be within 100 miles driving distance from one of our Capital One hub locations in Melville, NY, McLean, VA, Plano, TX or Richmond, VA.

As a Senior Project Manager, you will have the opportunity to engineer and deliver flawlessly executed processes and projects that improve business efficiency and drive results within the Commercial Bank Commercial Client Support (CCS) team. You will create robust solutions and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company's bottom line.

Commercial Client Support (CCS) is one of the largest divisions in the Commercial Bank. This team's scope is horizontal across the bank and, as such, it supports numerous critical processes and transactions of Treasury Products. By implementing innovative solutions and embracing technology, this team creates a reliable and unparalleled experience for our associates and clients.

The Strategy & Transformation team is comprised of collaborative change advisors who work across CCS, leveraging their significant expertise in analysis, process improvement, agile delivery, technology product management, and design thinking to translate business strategies into action. The Strategy & Transformation team is currently growing and searching for a Senior Project Manager

This specific role will engage our Treasury Management teams across the value chain (product, sales, operations, technology), to drive strategic projects and reengineering efforts that focus on transforming Treasury Management products, processes, and technology to deliver an industry leading experience for clients and associates, as well as supporting critical regulatory response and remediation efforts to mitigate risk and ensure operational excellence.

You will partner with business leaders to translate those strategic priorities into transformation roadmaps and lead execution on high priority programs for the company. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time. Additionally, you will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. This individual will have demonstrated that they have improved company processes in the past, resulting in saving time and resources for the company.

Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. The specific focus for this role will be on all aspects of delivery to include idea analysis, feasibility, definition, planning, prioritization, implementation and close out of projects. This role requires strong teamwork, communication, and organization skills needed to drive progress and decisions across various Commercial Bank business lines and teams.

General Responsibilities:
  • Be a trusted change advisor to business partners to understand complex problems
  • Drive large-scale, high-impact, delivery in a highly agile environment by managing project milestones, and ensuring fulfillment of key deliverables
  • Deliver process changes both for incremental improvement as well as strategic transformation aligned with desired stakeholder outcomes
  • Build relationships and collaborate with key stakeholders and transformation teams to define recommendations and ensure delivery of commitments to clients enabling them to make key business decisions
  • Distill big picture intent into tactical requirements and implementation plans; designing, developing, and managing integrated project plans in a complex dynamic environment, revising needs to meet changing requirements
  • Create overarching roadmaps, communication and change management plans
  • Ultimately responsible for timely completion of all deliverables, ensuring projects are being documented appropriately to mitigate risk and meet defined objectives
  • Leverage problem solving and influencing skills to ensure project plans deliver on intent
  • Create and validate processes and design and produce metrics used to measure efficiency and effectiveness
  • Analyze, identify, and correct data issues with systems used or owned by a department
  • Conduct independent research and analysis to identify and solve ambiguous client problems and process gaps
  • Provide subject matter expertise on processes when representing the department in projects and other meetings
  • Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes
  • Build expertise in delivery, Agile project management, Commercial Banking, and risk management

Work at Home Technology Requirements:
  • A secure home office environment that is free from background noise and distractions
  • A reliable private internet connection that is not supplied by use cellular data (hot spot)
    • Cable or fiber connections are preferred
    • Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found here . To test your home internet from your personal computer at home, type into the web browser of your personal computer.
    • Sustained ability to maintain latency less than 250 ms in voice calls is required
  • Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
    • A private network is password protected where you have ownership or line of sight to every device on the network
  • Capital One reserves the right to request proof of internet provider, speed and service package from the associate
  • Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.

Candidates must live within 100 miles driving distance from one of our hub locations based in Melville, NY, McLean, VA, Plano, TX or Richmond, VA.

Basic Qualifications:
  • High School Degree, GED or equivalent certification
  • At least 1 year of Project Management experience in an Agile environment

Preferred Qualifications:
  • Bachelor's Degree or Military experience
  • At least 1 year of Process Engineering experience
  • 2-4 years of Project or Program Management experience leading transformational initiatives in an Agile environment
  • PMP, Lean, Agile or Six Sigma certification
  • At least 1 year of financial services, banking industry, or risk experience
  • At least 1 year of Consulting experience
  • At least 1 year of experience delivering communications to executives

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Similar jobs