Content Manager II

Capital One
Richmond, Virginia
Jun 09, 2022
Jul 08, 2022
Full Time
West Creek 5 (12075), United States of America, Richmond, Virginia

Content Manager II

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 100 miles driving distance from one of our Capital One hubs in McLean, VA, Richmond, VA, Melville, NY or Plano, TX.

Commercial Operations (CML Ops) is one of the largest divisions in the Commercial Bank, this team's scope is horizontal across the bank and as such it supports numerous critical processes and transactions. By incubating innovative solutions and embracing technology, this team creates an unforgettable and unparalleled experience for our associates and clients.

We are seeking a self-motivated candidate who demonstrates strong verbal and written communication skills as well as the ability to embrace change in an increasingly evolving environment. The candidate will partner with leadership to define, build, and maintain a future knowledge management system that provides users key information to perform daily job tasks. The candidate will also work closely with internal partners to help develop, capture, and organize content artifacts including technical help guides and procedures.

The ideal candidate is a go-getter who loves making connections, clearing paths, and bringing awesome experiences to life. If defining platform requirements, functionality and processes excites and motivates you, then consider this role.

Daily tasks could include:
  • Attending regular meetings to map out and document future "how to" state
  • Initiating and conducting research to develop process documents and detailed help guides
  • Updating and maintaining documentation when changes or improvements are implemented
  • Maintaining knowledge repositories and processes that facilitate capturing critical information
  • Promoting knowledge management best practices
  • Partnering with management to identify process improvements
  • Driving adoption rates and platform enhancements
  • Challenging style guides and user guide modalities that engage all types of learners
  • Review documentation for consistency across processes
  • Transform complex, technical material into clear and concise documentation that will be read by target audience members to perform job tasks
  • Conduct in-depth interviews with subject matter experts to fully understand tasks

Your experiences and interests likely include:
  • Strong verbal and written communication skills
  • Collaborating with others to define solutions while working autonomously on individual tasks
  • High level of organizational, planning, and time management skills
  • Thinking about information in a structured, hierarchical way
  • Results-focused even when managing multiple simultaneous projects
  • High level of attention to detail
  • Ability to work independently and with all levels of management
  • Strong interpersonal skills, organizational, problem-solving, verbal and written communication skills
  • Basic project management skills

Work at Home Technology Requirements:
  • A secure home office environment that is free from background noise and distractions
  • A reliable private internet connection that is not supplied by using cellular data (hot spot)
    • Cable or fiber connections are preferred
    • Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found here . To test your home internet from your personal computer at home, type into the web browser of your personal computer.
    • Sustained ability to maintain latency less than 250 ms in voice calls is required
  • Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
    • A private network is password protected where you have ownership or line of sight to every device on the network
  • Capital One reserves the right to request proof of internet provider, speed and service package from the associate
  • Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.

Basic Qualifications:
  • High School Diploma, GED or equivalent certification
  • At least 1 year of experience in Google Suite or Salesforce applications
  • At least 1 year of experience in knowledge management, business administration, information technology, software development, or technical writing

Preferred Qualifications:
  • Bachelor's Degree or Military Experience
  • At least 3 years of experience in Google Suite or Salesforce applications
  • At least 1 year of experience in using information management tools
  • At least 1 year of experience working within an agile delivery environment

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).