Change Manager, Senior Associate

Capital One
McLean, Virginia
Jun 09, 2022
Jul 08, 2022
Full Time
Center 1 (19052), United States of America, McLean, Virginia

Change Manager, Senior Associate

Are you intrigued by personality styles, generational studies and what motivates people? Are you determined to challenge the status quo of how information is delivered over mundane email and stale powerpoints? Are you energized by win-win partnerships? The Client Solutions Change Management team wants you!

As a Change Management Leader in Commercial Bank Client Solutions, you will be part of a smart, talented team responsible for equipping associates with information they need to better serve their clients and tools to complete their jobs efficiently. The Client and Associate readiness team investigates new ways to communicate and engage associates to get them the information they need for their jobs, so they can continue to deliver One Beautiful Experience for our clients.

The team delivers change management practices to a wide variety of change efforts within the Commercial Bank - from organizational shifts to technology deployments and many efforts in between. You will work with subject matter experts to "get smart" on the changes and provide education to internal customers about the changes.

A successful candidate will have proven experience and knowledge of communications principles and methodologies and a strong interest in change management. The candidate should also possess strong influencing and problem-solving skills, as well as exceptional communication skills with all levels of the organization.

The individual will be on a small team of change managers, working to develop and deliver flawlessly executed communications and change plans that facilitate adoption within a dynamic agile environment and create a Beautiful Associate and Client experience.

Responsibilities :
  • Contribute new ideas to the team to challenge "the way it's been done before"
  • Be curious about emerging technology and concepts like design thinking, agile project management, engaging marketing strategies
  • Keep track of your own progress with change deliverables in a fast paced environment, and provide relevant updates to internal team and leadership, when required
  • Build competencies as a Change Practitioner and serve as a champion for change across Commercial to help others deliver improvements that increase associate engagement and transfer knowledge
  • Collaborate with Client Solutions Knowledge Team and other appropriate organizations to provide tactics, ideas and reasoning for behavior change, readiness, and associate experience
  • Track channel metrics to monitor adoption and effectiveness, to identify resistance, performance gaps, and to enact action plans
  • Keep websites and documentation accurate and engaging for all audiences

Work at Home Technology Requirements:
  • A secure home office environment that is free from background noise and distractions
  • A reliable private internet connection that is not supplied by use cellular data (hot spot)
  • Cable or fiber connections are preferred
  • Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found here . To test your home internet from your personal computer at home, type into the web browser of your personal computer.
  • Sustained ability to maintain latency less than 250 ms in voice calls is required
  • Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
  • A private network is password protected where you have ownership or line of sight to every device on the network
  • Capital One reserves the right to request proof of internet provider, speed and service package from the associate
  • Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.

Candidates must live within 100 miles driving distance of one of the hub locations based in McLean, VA, Richmond, VA, Melville, NY orPlano, TX.

Basic Qualifications:
  • Bachelor's Degree or military experience
  • At least 3 years of experience in Communications, Marketing or Change Management

Preferred Qualifications:
  • At least 1 year of experience with organizational change efforts
  • At least 1 year of experience with JIRA or other Agile software solutions.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Similar jobs