Manager, Process Management

Capital One
Plano, Texas
Jun 09, 2022
Jul 08, 2022
Full Time
Plano Town Center (31064), United States of America, Plano, Texas

Manager, Process Management

As a Process Manager, you will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company's bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each time. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role.


● Acts as a liaison between the Garage organization and partner teams including Finance, Recruiting, Supplier Management, HR, and Enterprise Tech to achieve labor strategy goals

● Proactively identifies process inefficiencies and works with customers and partner teams to develop and execute solutions

● Partners with Finance and Tech leaders to generate labor and other budget forecasts in line with affordability and business priorities and track them to stay within budget

● Creates monthly business review presentations by working with multiple tech leaders and be able to represent the data presented and follows with actions needed for closure

● Provides support hiring/onboarding College Graduates and Interns by working with Hiring Managers

● Supports Vendor Management activities

● Works with Tech leadership team monthly to create necessary presentations for leadership on the supported areas

Basic Qualifications:

● At least 3 years of experience in Process management

● At least 2 years of experience in Project management

Preferred Qualifications:

● Bachelor's degree

● 5+ years of experience in Process management

● 5+ years of experience in Project management

● Lean certification or Six Sigma certification or PMP

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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