Systems Engineer III

Location
Washington, DC
Posted
Jun 09, 2022
Closes
Aug 20, 2022
Ref
R-020187
Industry
Engineering
Hours
Full Time
Adventist Healthcare seeks to hire an experienced Systems Engineering III for our Information Technology Development Department who will embrace our mission to extend God's care through the ministry of physical, mental and spiritual healing.

As a Systems Engineering III you will:

• Support a broad range of server, storage, and infrastructure applications.
• Will work closely with infrastructure platform and application vendors to ensure systems are secure, reliable, and efficient.
• Primarily perform as the 3rd tier operational support in Service Operation processes for all server, storage, and infrastructure applications.
• The technology portfolio supported by the team includes Microsoft/AIX/Linux Server products, SQL Server, Active Directory, Azure, IBM/EMC Storage, VMware, Citrix XenApp and XenDeskop.
Strategy - 10%
• Schedule lead and or participate in reviewing vendor solutions to address workflow requirements of the business and clinical departments
• Provide expertise to identify and translate business workflow into infrastructure platform and application configuration requirements
Planning and Design - 20%
• Follow PMBOK best practices in the planning and design of infrastructure platform and application implementations
• Follow ITIL best practices in the planning and design of new infrastructure platform and application services for the organization
• Assist with requirements data gathering and analysis as needed
• Assist with the development of technical reference architectures that illustrate the entire topology of a system or service including communication requirements and system dependencies
• Assess and communicate risks associated with infrastructure platform and application related investments and purchases
• Review infrastructure platform and application changes for the environment and provide input on the technical impact of the changes
• Participate in efforts to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization.
Implementation and Transition - 30%
• Follow PMBOK best practices in the implementation and transition of infrastructure platform and application implementations
• Participate in the creation of detailed work breakdown structures for the implementation of infrastructure platform and application upgrades and implementations
• Support PMBOK best practices in tasks execution and system implementations
• Facilitate conversations across AHC employees and vendors and other support teams while implementing or upgrading technology platforms
• Follow change and release management processes
Operational Support - 40%
• Perform service operational tasks including but not limited to fulfilling support requests, resolving incidents, providing access, evaluating events, and managing problems.
• Perform necessary routine recurring tasks associated with the daily maintenance and support of the infrastructure platform and application portfolio.
• Maintain an accurate understanding of operational time commitments and provide availability to support project based implementations.
• Maintain a comprehensive understanding of infrastructure, clinical and business application lifecycle, technical architecture, data, configuration and, operational support requirements
• Provide infrastructure platform and application portfolio support in the timely resolution of technology incidents while adhering to SLA prioritization and success measures - including 24x7 on call support
• Key contact to other IT resource teams for technical issues related to infrastructure, clinical and business application
• Investigate infrastructure platform and application portfolio interoperability issues and develop risk mitigation plans for existing and new applications
• Help identify and quantify the impact of technology decisions
• Assisting in defining and implementing IT policies, procedures and best practices
• Work with end users and other support staff to configure, troubleshoot and maintain all layers of infrastructure platform and applications.
• Maintains detailed charts, diagrams and flow charts outlining systems, hardware, interfaces and configurations.
• Documents operational and support procedures to ensure the overall integrity of infrastructure platform and applications.
• Complete necessary internal reporting and reports status to various levels of management and client representatives

Qualifications Include:

• Network + or similar certification required
• A+ or similar certification required
• Bachelor's degree in the field of computer science or information technology is preferred
• ITILv3 Foundations is preferred
• At least three primary technology certifications covering one or more technologies including but not limited to server, storage and infrastructure application certifications preferred (ie: Microsoft/AIX/Linux Server products, SQL Server, Active Directory, Azure, IBM/EMC Storage, VMware, Citrix XenApp and XenDeskop)
• 5+ years in depth experience with implementing and supporting applications in a MS Windows Server/Desktop environment
• 5+ years in depth experience with supporting general COTS based applications
• Strong understanding of LANSweeper configuration
• In depth experience with Authentication and Authorization technology including MS Active Directory
• In depth experience with Windows/AIX/Linux computer systems characteristics, features, and integration capabilities
• In depth experience with information systems, hardware platforms, enterprise software applications, and outsourced systems management
• In depth experience with IT project management principles and PMBOK best practices
• In depth experience with managing OS and application configurations using Group Policy Objects
• 3+ years of experience working in the healthcare industry is preferred
• 3+ years of experience working with clinical applications is preferred
• Mission driven individual with strong values that align with the AHC mission
• Ability to work in a fast-paced critical patient care driven organization
• Customer Service orientated individual
• Strong oral and written communication skills
• Must be able to critically think and present arguments in an articulate manner
• Ability to articulate ideas to both technical and non-technical addressees
• Exceptionally self-motivated and directed
• Desiree to learn and adapt to new technologies

At Adventist HealthCare our job is to care for you. We do this by offering:
• Recognition and rewards for professional expertise
• Free Employee parking
• Competitive comprehensive benefit plans offered
(including health, disability, PTO and 403B
retirement plan with matching and 3 year vesting)
• 100% Coverage for inpatient care - at Adventist
HealthCare facilities
• 100% Coverage for urgent care nationwide - after
copay

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference.

Join the Adventist HealthCare team today! Apply now to be considered.

Work Schedule:

Temporary Full Time, Day Shift, Monday - Friday

• Ability to take a flexible work schedule and be on call after hours (as part of Information Technology Team rotation schedule)


    COVID-19 Vaccination

    Adventist HealthCare requires all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination and , if offered, may elect to be vaccinated at a n designated Adventist HealthCare location.

    Tobacco and Drug Statement

    Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

    While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

    Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing.

    Equal Employment Opportunity

    Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

    Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants' religious beliefs.

    Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.

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