IT Engineer (Help Desk)

Location
McLean, Virginia
Posted
Jun 08, 2022
Closes
Jun 29, 2022
Ref
4307932
Function
IT
Hours
Full Time
Here at Appian, we're passionate about automation, speed, and efficiency; and the CIO department is a great place to apply these values! From Information Security, Business Technology, to Solution Engineering, joining Appian will provide you with the opportunity to lead technical strategy, execution and communication for all applications to support Appian employees, customers, and partners across the world. Join us, as we work collaboratively to grow Appian across the world.

Our Business Technology team is looking for a Help Desk Technician, internally titled End User Services Technician, who is customer oriented, analytical, and has an interest in partnering with our software development organization on their infrastructure.

This role is based at Appian's Headquarters in McLean, VA. Employees hired for this position will have the opportunity to work in a flexible, hybrid environment.

To be successful in this role, you need:
  • To assist with Windows, Linux and Macintosh desktop administration
  • To assist in the maintenance of Appian's IT network and server infrastructure
  • To assist in the administration of Appian's voice networks
  • To provide capabilities to improve Appian's productivity
  • To provide initial technical support to Appian's global employees via IT Service Desk cases
  • To provide on-call resolution for mission critical issues and document solutions within the case management system
  • To enhance overall system security, performance and availability
  • To assist with the lifecycle of end user hardware and software inventory
  • To have competency in administering desktop operating systems
  • To have exceptional verbal and written communication skills
  • To have strong problem solving skills and attention to detail
  • To have an interest in cloud computing

Some of the tools and resources we will equip you with include:
  • We'll immerse you into our community rooted in respect starting on day one. Our community and strong and growing! Our affinity groups are a great place to start connecting with peers from all across the globe.
  • Appian offers a wide variety of growth and development opportunities such as: our in-house Appian MBA program for new managers, Appian University which is a full library of over 3,000 LinkedIn Learning and Udemy courses, Presentation Skills training, and tuition reimbursement for those seeking to further their education.

Basic Qualifications:
  • B.S. in Engineering, Information Systems, Computer Science, or a related field
  • Experience in Windows, Linux, and/or Macintosh desktop administration
  • Ability to work nights or weekends, as needed, to perform regular onsite maintenance or on call duties
  • Ability to lift heavy equipment

About Us:

Appian helps organizations build apps and workflows rapidly, with a low-code automation platform. Combining people, technologies, and data in a single workflow, Appian can help companies maximize their resources and improve business results. Many of the world's largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance. Our employees create opportunities to drive hands-on impact both with our customers and throughout the organization, which creates an environment where meaningful work is met with career growth and opportunity. As a result, we are proud to have been recognized as a Washington Post Top Workplace for seven consecutive years. Simply put, we are changing the way businesses operate and our employees are to thank for Appian's success.

Appian Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-worker, Pay Transparency Nondiscrimination .

If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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