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Associate Client Service Manager

Employer
The Washington Post
Location
New York, NY
Closing date
Jul 8, 2022

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Industry
Media / Journalism / Advertising
Function
Customer Service, Management
Hours
Full Time
Career Level
Experienced (Non-Manager)
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Job Details

Job Description

Job Summary

The Washington Post is seeking an Associate Client Services Manager to join our CSM team. The Associate Client Services Manager will work directly with the Client Service Managers and Client Partners (Sales) to drive efficient management and support of our digital business. Digital Client Services fosters client relationships, strategizes with Sales and Marketing on RFPs and sponsorships, partners with Campaign Management (Ad Ops) to monitor and optimize campaign performance, and helps finance to recognize all earned revenue. The Associate Client Services Manager will be at the center of it all, helping to implement digital campaigns and gain insight into our advertising solutions. Come join a team of highly engaged individuals to help drive the success of the Washington Post Client Solutions team.

Motivations
  • You have an interest in digital advertising, publisher media, or marketing and client services
  • You have exceptional organizational and communication skills
  • You are a quick learner who is curious and motivated
  • You thrive in fast-paced environments and can handle multiple projects
  • You are an innovative thinker who shares ideas often and is not afraid to speak up


Responsibilities
  • Assist with the implementation of digital contracts by helping to: build media plans, enter contracts into our system (Operative), 3rd party tag match, send trafficking instructions to AdOps (JIRA) and ensure accurate billing
  • Monitor communication between internal partners and clients and aid in resolving client inquiries when needed
  • Ensure accuracy of campaign launch by checking all campaign ad materials and communicating to the client on additional needs
  • Maintain projects and weekly reporting for multiple clients and Client Partners (Sales)
  • Work in tandem with Client Service Managers to support the needs of the digital advertising business


Qualifications
  • Familiarity with Digital Advertising (degree in Communications or Advertising is a plus but not required)
  • Experience with Microsoft Office Suite (especially Excel and PowerPoint)
  • Excellent written and verbal communication
  • Ability to meet deadlines
  • Reliable and self-motivated


The Post strives to provide its readers with high-quality, trustworthy news and information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.

The innovation doesn't end in the Newsroom - dozens of teams power The Washington Post. We are now hiring the next innovator - how will you Impact Tomorrow?

#washpostlife

Company

Thank you for your interest in a career with The Washington Post. We invite you to review all of our open positions to find the one that's right for you. We look forward to receiving your resume!


Since it first began publication more than 130 years ago, The Washington Post has grown into one of the most storied and respected news organizations in the world. A subsidiary of The Washington Post Company, today's Post is the indispensable guide to Washington. In print, we enjoy the highest penetration of any major metropolitan newspaper in the United States. On the web, we have the third largest news website with 17 million unique visitors each month, and have recently launched a celebrated news app for the iPad. We serve Washington in all media, on any platform, including paid products, events, and tailored content.

More broadly, The Washington Post Company delivers quality products to today's students, readers and viewers. What unites our company is the immediacy of our products and services, created by teachers and tutors at Kaplan; reporters and editors at our media properties; and associates at Cable ONE.
Washington Post Media views its employees as its most valuable asset and provides a comprehensive benefits package to promote healthy and balanced lives at work and at home. We offer competitive salaries, opportunities for training and career advancement and an outstanding, progressive benefits package including:
Health and dental benefits
Flexible healthcare and dependent care spending accounts
401(k) and company-funded cash balance plan
Life and disability insurance
Tuition reimbursement
Adoption assistance
Domestic partner benefits
Employee assistance program
Employee referral program
 

Company info
Website
Location
1301 K Street, N.W.
 Washington
DC
20036
US
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