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Customer Service and Operations Center Specialist

George Mason University
Fairfax, VA
Commensurate with education and experience
Closing date
Nov 4, 2022

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Job Details

Customer Service and Operations Center SpecialistStart your summer with a new job as a Virginia state employee. The George Mason University, Facilities Department, is ready to hire a Customer Service and Operations Center Specialist. Be part of a team that maintains the wonderful facilities and grounds of George Mason University. This includes the Fairfax campus which is situated on 677 acres with 103 buildings and the five additional campuses.George Mason has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.Responsibilities:A detailed, fast, and service-oriented Customer Service and Operations Center Specialist who can route work orders in a busy operations center. Our students, faculty, and staff depend on our facilities maintenance team to respond to their needs. You will be the person who gets the information out to our crew.Here's what the job looks like:You will use your demonstrated customer service skills by taking in work orders through walk-ins, phone calls, MS Teams requests, or by an app;You will assign and close out work orders. It's a lot, sometimes up to 100+ per day, but that's the fun and challenge;You will enter data into our CMMS (Computerized Maintenance Management System) work order system;You will answer questions regarding the status of work order requests; andYou will run reports and provide updates to the management team.Now, fast forward one year. You have made a noticeable contribution to the educational facilities of a major university. You'll be busy, but don't worry. In December, you'll have two weeks off for a paid holiday. Yes, this is in addition to the other GMU holidays, great benefits, and retirement plan. Please note - the two-week winter break employees often receive during the holiday season is not regularly guaranteed and is subject to annual approval. We know, it's a great gig. That's why we are looking for the best and want you to join us.Required Qualifications:High school education or equivalent combination of education and experience;Some (typically 1-2 years) clerical or secretarial experience; andMust currently possess an appropriate, active, valid motor vehicle operator's license that meets all of GMU's requirements for operating state vehicles and equipment under Mason's Vehicle Use Policy 1411 The Office of Risk Management reserves the right to review the driver's licenses and Motor Vehicle Reports (MVRs) of all candidates selected with employment contingent upon a favorable review.Preferred Qualifications:Data entry experience with a CMMS or other database (wow!).

For full consideration, applicants must apply at; complete and submit the online application; and upload your resume, and a list of three professional references with contact information.

"Great Careers Begin at Mason! George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education.Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at!George Mason University, Where Innovation is Tradition."

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.


George Mason University is a university with three campuses, each with a distinctive academic focus that plays a critical role in the economy of its region. At each campus, students, faculty, and staff have full access to all the university's resources, while duplication of programs and support services is minimized through the use of technology. In addition to the main campus in Fairfax, the university has campuses in Arlington and Prince William Counties.

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4400 University Dr

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