Towers Crescent (12066), United States of America, Vienna, Virginia

Spring Merchant Relationship Manager

Spring is a website delivering valuable purchasing benefits at no charge to small businesses. Our team is a small, entrepreneurial group focused on leveling the playing field for small businesses. We believe that small businesses should be able to have access to the same resources, leverage, and expertise that larger businesses do.

The Partnership team works directly with the merchants that sell products through the Spring portal. There are currently over 100 merchants on Spring and we are growing rapidly.

The Spring Team Merchant Relationship Manager will be responsible for the holistic relationship with a number of merchants that are featured on Spring as well as:

• Strategize and implement processes and procedures that will enable the Partnership team to grow the number of merchants while maintaining a small a nimble staff
  
• Serve as primary point of contact for a large number of Spring Merchants to develop and maintain a positive Spring relationship
  
• Establish and maintain appropriate meeting cadence with existing Spring Merchants to maintain healthy relationships
  

• Ensure Spring Merchants and Capital One meet all contractual obligations
  
• Manage approvals for uses of brand, logo, and marks from Spring Merchants
  
• Report Spring performance and share marketing plans or product roadmap
  
• Gather feedback from Spring Merchants and monitor their satisfaction
  
• Assist in the development of, and monitor, SLA's or key performance indicators
  
• Maintain ongoing awareness of external market and competitive position of Spring Merchants and Deals
  
• Share customer feedback with Spring Merchants and address any issues
  
• Perform any tactical requirements for on-boarding and off-boarding Spring Merchants
  

Maintain risk management responsibilities for the Spring Merchant Network:

• Execute all controls and monitoring activities as required and store all appropriate documentation
  
• Proactively evaluate the need for any additional controls as Spring expands, if further operational risks are identified
  

Partner with internal Stakeholders for Spring Merchants to understand impact on other Capital One relationships:

• Maintain appropriate relations and communications with ESM Supplier Managers where Spring Merchants are existing Capital One suppliers
  
• Identify mutually beneficial opportunities with Spring Merchants (e.g. S2C, Capital One Partnerships, or Spark Card Affiliates, etc)
  

Collaborate with the rest of the Spring Team to identify and present additional opportunities to Spring Merchants:

• Develop further unique offers to Spring users (e.g. trigger alerts based on recent spend history, short-term flash deals, or additional bonus deals)
  
• Identify opportunities to be featured with Spring marketing campaigns
  
• Identify opportunities to improve or adjust existing promotions
  
• Identify opportunities to provide subject matter expertise within Community and Resources
  

Key Skills:

• Proven success in business development
  
• Proven ability to influence senior leadership both internally and externally
  
• Demonstrated ability to build trust and foster relationships with senior management of merchants
  
• Strong negotiating skills
  
• Excellent business writing and communication skills
  
• Strong organizational skills and ability to multitask
  
• Highly proficient in Google Suite: Docs, Sheets, Pages, and MS Excel
  

Basic Qualifications:

• Bachelor's degree or Military experience
  
• At least 1 years of experience in supplier management or account management
  

Preferred Qualifications:

• Ability to deal with ambiguity, change, and shifting priorities
  
• Project Management Certification, Agile Delivery Certification or equivalent
  
• Strong Written and Oral Communication Skills
  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).