Design Operations Manager, Card & Bank Experience Design

Capital One
McLean, Virginia
Jun 05, 2022
Jul 04, 2022
Full Time
Center 2 (19050), United States of America, McLean, Virginia

Design Operations Manager, Card & Bank Experience Design

About the Team:

The Card and Bank Experience Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We're passionate about creating seamless customer experiences across credit card products, bank accounts, and all other Capital One touchpoints. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we'd love to hear from you.

About the Role:

We are currently seeking a Design Operations Manager to join our team. We are passionate about keeping our design teams well-managed so that they can deliver world-class products that redefine our customers' day-to-day financial activities.

What You'll Do:

Collaboration & Connection
  • Leading the business side of the design process for the overall team structure, from concept to delivery
  • Partnering with design leads to coordinate and prioritize resources, including resource planning and allocation
  • Driving momentum by keeping the overall work portfolios and teams on track from a resourcing and recruiting standpoint
  • Working with partners and teams across various geographies and facilitating workflow of co-located groups
  • Connecting with design community peers by learning, sharing, and teaching, as well as participating in the internal Community of Practice
  • Encouraging innovation and helping shape and manage effective and efficient design teams

Discovery & Delivery
  • Overseeing the strategic and tactical prioritization of design initiatives and workflows
  • Determining and implementing process improvements
  • Maintaining a well-managed design team and project oversight by:
    • Overseeing and managing team structure (e.g., hiring and onboarding employees, managing contractors and vendors, balancing attrition)
    • Managing changes to scope, design, and delivery schedules to meet business needs with available resources
    • Forecasting and scoping of new engagements
    • Communicating status, issues, and forecasts to stakeholders and ensuring work is aligned to company, organizational, and team imperatives and goals
    • Monitoring and balancing overall team health and satisfaction
    • Creating and managing team and cross-collaboration processes
    • Creating and implementing measurement plans and ensuring quality for successful delivery

Basic Qualification
  • At least 3 years of experience with program management, project management, or scrum project management

Preferred Qualifications
  • Comfortable managing cross-channel experiences
  • Comfortable working with Product and Tech partners
  • Familiarity working with design or creative teams
  • Familiarity with agile principles, project management methodologies and tools

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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