Customer Service and Operations Center Specialist

Location
Fairfax, VA
Salary
Commensurate with education and experience
Posted
Jun 01, 2022
Closes
Sep 21, 2022
Ref
STF11040
Industry
Education
Hours
Full Time
Customer Service and Operations Center Specialist Start your summer with a new job as a Virginia state employee. The George Mason University, Facilities Department is ready to hire a Customer Service and Operations Center Specialist. Be part of an energetic team that maintains the wonderful facilities and grounds of George Mason University. This includes the Fairfax campus which is situated on 677 acres with 103 buildings and the five additional campuses. George Mason has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.Responsibilities:A detailed, fast, and service oriented Customer Service and Operations Center Specialist who can route work orders in a busy operations center. Our students, faculty, and staff depend on our facilities maintenance team to respond to their needs. You will be the person who gets the information out to our crew.Here's what the job looks like:You will use your excellent customer service skills by taking in work orders through walk-ins, phone calls, MS Teams requests, or by an app;You will assign and close out work orders. It's a lot, sometimes up to 100+ per day, but that's the fun and challenge;You will enter data into our CMMS (Computerized Maintenance Management System) work order system;You will answer questions regarding the status of work order requests; andYou will run reports and provide updates to the management team.Now, fast forward one year. You have made a noticeable contribution to the educational facilities of a major university. You'll be busy, but don't worry. In December, you'll have two weeks off for a paid holiday. Yes, this is in addition to the other GMU holidays, great benefits, and retirement plan. Please note - the two week winter break employees often receive during the holiday season is not regularly guaranteed and is subject to annual approval. We know, it's a great gig. That's why we are looking for the best and want you to join us.Required Qualifications:High school education or equivalent combination of education and experience;Some (typically 1-2 years) clerical or secretarial experience; andMust currently possess an appropriate, active, valid motor vehicle operator's license that meets all of GMU's requirements for operating state vehicles and equipment under Mason's Vehicle Use Policy 1411 https://universitypolicy.gmu.edu/policies/vehicle-use/. The Office of Risk Management reserves the right to review the driver's licenses and Motor Vehicle Reports (MVRs) of all candidates selected with employment contingent upon a favorable review.Preferred Qualifications:Data entry experience with a CMMS or other database (wow!).

For full consideration, applicants must apply at https://jobs.gmu.edu/; complete and submit the online application; and upload a resume, and a list of three professional references with contact information.

"Great Careers Begin at Mason! George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education. Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create. If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/! George Mason University, Where Innovation is Tradition.New hires starting after August 15, 2021, must have received at least one COVID-19 vaccination by their start date, be fully vaccinated within 45 days of their start date, and submit documentary proof unless they have an approved medical or religious exemption by their start date. For updated George Mason University COVID-19 vaccination requirements, please visit George Mason University Vaccination Requirements."

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

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